Muhammad Saifi

Established the Customer Success department and redesigned customer journeys, driving a 25% improvement in experience and increasing revenue by 20–30% through contract reviews and automation of CSAT and onboarding.

Managed mid-to-high-profile accounts, reduced churn through behavior analysis, and achieved quarterly targets exceeding $100k while onboarding enterprise customers including Chargebee and Skillsoft.

Owned client success initiatives, improved customer engagement and retention, and developed service procedures and reporting to align with industry best practices within approved budgets.

Consistently met and exceeded sales quotas while managing large CRM databases and serving as client advocate for customers such as Comcast and EarthLink, earning repeated recognition as top seller.

Grew B2B sales by 30% through targeted prospecting and customized waste-management solutions, while advising clients on green practices and operational profitability.

Met sales quotas and supported customers for Comcast and Telset, managing customer issues across departments and maintaining high satisfaction through CRM-driven workflows.

Generated new leads and converted prospects into sales for VOXCOM security alarm products through targeted outreach and product education.

Achieved certification as a Microsoft Office Expert through PITAC.

Certified Customer Success Manager – Level 1 credential completed.

Completed a certification as a Communications Expert.

Completed the Fundamentals of Digital Marketing course offered by Google.

Completed a certification program in Film & TV at the National College of Arts.