Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@shaunalfanso
Customer Success leader driving retention, upsell, and strategic growth for enterprise accounts.
I am a Customer Success Manager with 5+ years managing enterprise accounts, optimizing customer journeys, and delivering measurable retention results. I specialize in driving upsell, aligning stakeholders, and reducing churn for high-value portfolios.
At DigitalOcean (Cloudways) I managed 500+ enterprise clients, maintained under 1% churn, and achieved 35% product adoption growth through targeted expansion strategies. I collaborate closely with cross-functional teams to align product delivery with customer objectives and improve overall experience.
I have a strong track record of leading strategic projects, automating internal processes to reduce task times, and producing executive-level reports that inform leadership decisions. I also mentor and onboard new hires to scale customer success capability.
I hold a BBA in Marketing and certifications in Customer Success and Project Management. I seek to contribute my expertise in account growth, customer retention, and process optimization to a results-driven team.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Acorn Technology Services
Jun 2025 - Present (5 months)
Collaborate with account teams to develop and manage customer budgets, prepare Quarterly Business Reviews, and maintain organized customer budget records to support retention and growth.
DigitalOcean (Cloudways)
Nov 2018 - Jun 2025 (6 years 7 months)
Managed 500+ enterprise accounts, maintained <1% churn, drove 35% product adoption growth through upsell and cross-sell strategies, and mentored new team members to improve customer outcomes.
Modisoft Pvt Ltd
Jun 2018 - Nov 2018 (5 months)
Onboarded and supported U.S. retail clients on POS and back-office systems and promoted to team lead within five months for leadership and service excellence.
Knowledge Path LLP
Feb 2014 - May 2018 (4 years 3 months)
Managed global customer service for business formation and compliance services, administered CRM systems, and identified upselling opportunities to drive revenue.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Marketing
Completed a BBA in Marketing at Emaan Institute of Management and Sciences, focusing on marketing principles and business management.
Software and tools used professionally
You can contact Shaun and 90k+ other talented remote workers on Himalayas.
Message ShaunAli Ahmed
Customer Success Manager, AWKITS Software Solutions
Touseef Ahmed
Sales Support Supervisor, Instant Source Capital
Feroz Ghauri
Customer Success Manager, Dengage
Sherbano Khanzada
Strategic Customer Success Manager, TimeClock Plus (TCP) Software
Adeel Iqbal
Senior Customer Success Manager, Motive
Fahad Bilal
Sr. Customer Success Manager Enterprise, Motive
Abdul Waheed
Sales and Retention Specialist, SecureCarCare
Naqash Qureshi
Customer Success Manager, LiveEx Shield Corp
Malik Haris Ali
Customer Success Manager, PayActiv
Muhammad Saifi
Customer Success Manager, MyAlice