Shaun Alfanso

I am a Customer Success Manager with 5+ years managing enterprise accounts, optimizing customer journeys, and delivering measurable retention results. I specialize in driving upsell, aligning stakeholders, and reducing churn for high-value portfolios.

At DigitalOcean (Cloudways) I managed 500+ enterprise clients, maintained under 1% churn, and achieved 35% product adoption growth through targeted expansion strategies. I collaborate closely with cross-functional teams to align product delivery with customer objectives and improve overall experience.

I have a strong track record of leading strategic projects, automating internal processes to reduce task times, and producing executive-level reports that inform leadership decisions. I also mentor and onboard new hires to scale customer success capability.

I hold a BBA in Marketing and certifications in Customer Success and Project Management. I seek to contribute my expertise in account growth, customer retention, and process optimization to a results-driven team.