Adeel IqbalAI
Open to opportunities

Adeel Iqbal

@adeeliqbal

Result-driven Customer Success Leader with 8+ years of experience.

Pakistan
Message

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for strategic growth, where I can leverage my customer success expertise to drive impactful results.

I am a result-driven Customer Success Leader with over 8 years of progressive experience in customer retention, account management, and SaaS lifecycle management across various sectors, including fintech and recruitment. I have successfully managed portfolios exceeding $3M+ ARR, demonstrating my ability to increase product adoption and minimize churn. My strategic approach has led to exceeding retention KPIs by over 130% and driving significant revenue growth through effective upselling and cross-selling initiatives.

Throughout my career, I have been recognized for my collaborative spirit and ability to engage with executive stakeholders. I have spearheaded customer success programs that have improved customer health scores by 35% and reduced escalations by 20%. As a trusted trainer and mentor, I have empowered new hires with the knowledge and skills necessary to excel in their roles, particularly in navigating Salesforce and optimizing customer interactions.

Experience

Work history, roles, and key accomplishments

MO
Current

Senior Customer Success Manager

Motive

Apr 2025 - Present (3 months)

Promoted to manage high-value Commercial accounts with $3M+ in ARR, overseeing a book of 200 client accounts, demonstrating strong performance in client retention and revenue growth. Spearheaded end-to-end strategic customer success programs, increasing customer health scores by 35% through proactive engagement and success planning.

MO

Customer Success Manager

Motive

Feb 2025 - Mar 2025 (1 month)

Transitioned from SMB to Commercial mid-market accounts, focusing on fleets with higher complexity and revenue potential. Swiftly addressed and resolved executive-level issues within newly assigned Commercial Segment accounts, ensuring immediate client satisfaction, reinforcing trust, and securing the retention of high-value relationships.

MO

Customer Success Manager

Motive

Mar 2022 - Jan 2025 (2 years 10 months)

Managed a portfolio of 250 Client Accounts with over $2M ARR, consistently exceeding 130% retention goals and maintaining a customer satisfaction score of 90%+. Championed end-to-end account management, maintaining detailed oversight to ensure consistent delivery of success outcomes.

SF

Customer Service Representative

SDS-IT (Payactiv – Fintech)

Aug 2021 - Mar 2022 (7 months)

Delivered multi-channel support (phone, email, chat) for fintech products and services, achieving a 95% customer satisfaction rate. Processed 2200+ customer queries per month, ensuring issues were resolved within 24 hours.

RL

Compliance Officer

RPO Experts Ltd

Jan 2021 - Jun 2021 (5 months)

Ensured complete compliance with UK-registered nurses’ documentation, maintaining 100% compliance with Blackpool Trust and NHS standards. Successfully processed 150+ placements for the NHS, contributing to 25% of the company’s annual revenue.

AC

Manager, Operations & Client Relations

Agim Consulting

Aug 2018 - Jul 2020 (1 year 11 months)

Oversaw 200+ client portfolios, increasing successful Australian migration applications by 35% within the first year. Designed and launched marketing strategies, resulting in a 20% growth in B2B partnerships with travel agents and consultants.

BT

Sales Executive / Team Lead

Boomerang Telemarketing

Jan 2008 - May 2010 (2 years 4 months)

Promoted from CSR to Team Lead, managing a team that consistently exceeded monthly sales targets by 15%. Conducted training for new hires, leading to a 30% reduction in onboarding time.

Education

Degrees, certifications, and relevant coursework

AU

Allama Iqbal Open University

MBA, Banking & Finance

Focused on Banking & Finance, gaining expertise in financial markets, investment strategies, and corporate finance. Developed a strong understanding of economic principles and their application in the banking sector.

UP

University of the Punjab

Bachelor of Commerce (B.Com), Commerce

Acquired foundational knowledge in commerce, including accounting, economics, and business management. Developed analytical and problem-solving skills relevant to business operations.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Adeel Iqbal - Senior Customer Success Manager - Motive | Himalayas