Adeel Iqbal

Promoted to manage high-value Commercial accounts with $3M+ in ARR, overseeing a book of 200 client accounts, demonstrating strong performance in client retention and revenue growth. Spearheaded end-to-end strategic customer success programs, increasing customer health scores by 35% through proactive engagement and success planning.

Transitioned from SMB to Commercial mid-market accounts, focusing on fleets with higher complexity and revenue potential. Swiftly addressed and resolved executive-level issues within newly assigned Commercial Segment accounts, ensuring immediate client satisfaction, reinforcing trust, and securing the retention of high-value relationships.

Managed a portfolio of 250 Client Accounts with over $2M ARR, consistently exceeding 130% retention goals and maintaining a customer satisfaction score of 90%+. Championed end-to-end account management, maintaining detailed oversight to ensure consistent delivery of success outcomes.

Delivered multi-channel support (phone, email, chat) for fintech products and services, achieving a 95% customer satisfaction rate. Processed 2200+ customer queries per month, ensuring issues were resolved within 24 hours.

Ensured complete compliance with UK-registered nurses’ documentation, maintaining 100% compliance with Blackpool Trust and NHS standards. Successfully processed 150+ placements for the NHS, contributing to 25% of the company’s annual revenue.

Oversaw 200+ client portfolios, increasing successful Australian migration applications by 35% within the first year. Designed and launched marketing strategies, resulting in a 20% growth in B2B partnerships with travel agents and consultants.

Managed vendor relations and contract negotiations, saving the company $200K annually through efficient cost control. Improved collections by 25% through streamlined accounts receivable (AR) processes.

Maintained accurate financial records, contributing to 100% on-time payroll delivery and improving internal financial reporting.

Promoted from CSR to Team Lead, managing a team that consistently exceeded monthly sales targets by 15%. Conducted training for new hires, leading to a 30% reduction in onboarding time.

Focused on Banking & Finance, gaining expertise in financial markets, investment strategies, and corporate finance. Developed a strong understanding of economic principles and their application in the banking sector.

Acquired foundational knowledge in commerce, including accounting, economics, and business management. Developed analytical and problem-solving skills relevant to business operations.