Adeel Iqbal
@adeeliqbal
Result-driven Customer Success Leader with 8+ years of experience.
What I'm looking for
I am a result-driven Customer Success Leader with over 8 years of progressive experience in customer retention, account management, and SaaS lifecycle management across various sectors, including fintech and recruitment. I have successfully managed portfolios exceeding $3M+ ARR, demonstrating my ability to increase product adoption and minimize churn. My strategic approach has led to exceeding retention KPIs by over 130% and driving significant revenue growth through effective upselling and cross-selling initiatives.
Throughout my career, I have been recognized for my collaborative spirit and ability to engage with executive stakeholders. I have spearheaded customer success programs that have improved customer health scores by 35% and reduced escalations by 20%. As a trusted trainer and mentor, I have empowered new hires with the knowledge and skills necessary to excel in their roles, particularly in navigating Salesforce and optimizing customer interactions.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Motive
Apr 2025 - Present (3 months)
Promoted to manage high-value Commercial accounts with $3M+ in ARR, overseeing a book of 200 client accounts, demonstrating strong performance in client retention and revenue growth. Spearheaded end-to-end strategic customer success programs, increasing customer health scores by 35% through proactive engagement and success planning.
Customer Success Manager
Motive
Feb 2025 - Mar 2025 (1 month)
Transitioned from SMB to Commercial mid-market accounts, focusing on fleets with higher complexity and revenue potential. Swiftly addressed and resolved executive-level issues within newly assigned Commercial Segment accounts, ensuring immediate client satisfaction, reinforcing trust, and securing the retention of high-value relationships.
Customer Success Manager
Motive
Mar 2022 - Jan 2025 (2 years 10 months)
Managed a portfolio of 250 Client Accounts with over $2M ARR, consistently exceeding 130% retention goals and maintaining a customer satisfaction score of 90%+. Championed end-to-end account management, maintaining detailed oversight to ensure consistent delivery of success outcomes.
Customer Service Representative
SDS-IT (Payactiv – Fintech)
Aug 2021 - Mar 2022 (7 months)
Delivered multi-channel support (phone, email, chat) for fintech products and services, achieving a 95% customer satisfaction rate. Processed 2200+ customer queries per month, ensuring issues were resolved within 24 hours.
Compliance Officer
RPO Experts Ltd
Jan 2021 - Jun 2021 (5 months)
Ensured complete compliance with UK-registered nurses’ documentation, maintaining 100% compliance with Blackpool Trust and NHS standards. Successfully processed 150+ placements for the NHS, contributing to 25% of the company’s annual revenue.
Manager, Operations & Client Relations
Agim Consulting
Aug 2018 - Jul 2020 (1 year 11 months)
Oversaw 200+ client portfolios, increasing successful Australian migration applications by 35% within the first year. Designed and launched marketing strategies, resulting in a 20% growth in B2B partnerships with travel agents and consultants.
Admin & Client Relations Executive
Qubic International LLC
Jun 2014 - May 2018 (3 years 11 months)
Managed vendor relations and contract negotiations, saving the company $200K annually through efficient cost control. Improved collections by 25% through streamlined accounts receivable (AR) processes.
Admin Executive
Seasons Wear
Jul 2011 - Nov 2013 (2 years 4 months)
Maintained accurate financial records, contributing to 100% on-time payroll delivery and improving internal financial reporting.
Sales Executive / Team Lead
Boomerang Telemarketing
Jan 2008 - May 2010 (2 years 4 months)
Promoted from CSR to Team Lead, managing a team that consistently exceeded monthly sales targets by 15%. Conducted training for new hires, leading to a 30% reduction in onboarding time.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
MBA, Banking & Finance
Focused on Banking & Finance, gaining expertise in financial markets, investment strategies, and corporate finance. Developed a strong understanding of economic principles and their application in the banking sector.
University of the Punjab
Bachelor of Commerce (B.Com), Commerce
Acquired foundational knowledge in commerce, including accounting, economics, and business management. Developed analytical and problem-solving skills relevant to business operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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