Open to opportunities

Sebastian Ifil

@sebastianifil

Message

Bilingual customer service agent with expertise in sales and support.

Panama

Message

What I'm looking for

I seek a role in a dynamic company that values communication and teamwork, offering opportunities for growth and development.

I am a dedicated customer service professional with experience in sales and support roles. My bilingual skills in English and Spanish enable me to communicate effectively with a diverse clientele, ensuring their needs are met promptly and efficiently. I have a strong background in utilizing various software systems, including SAP, to manage day-to-day business operations and maintain accurate records.

Throughout my career, I have consistently demonstrated my ability to meet performance metrics and deadlines while providing exceptional service. My experience as a Data Support Service Agent and in various sales roles has equipped me with the skills to build strong relationships with customers, guiding them to the best solutions for their needs. I am eager to bring my expertise to a well-established company where I can contribute to achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Radius Agent Representative

Universidad Metropolitana

Jan 2022 - Jan 2023 (1 year)

Directed phone calls to improve service efficiency, assisted customers with product selection, and met performance metrics. Managed appointments and processed payments while addressing customer inquiries.

Customer Service Communication Payment Processing Product Knowledge Performance Metrics Problem Solving Team Collaboration

Data Support Service Agent

Contact

Jun 2019 - Jan 2022 (2 years 7 months)

Managed day-to-day business needs by updating accounting systems and supporting team members. Participated in training to enhance skills and maintained productivity by adhering to deadlines and established guidelines.

SAP Microsoft Office Accounting Systems Communication Time Management Problem Solving

Collection Representative

Sprint

Jan 2012 - Mar 2013 (1 year 2 months)

Managed inbound calls related to customer service and financial services, providing financial plans and achieving collection metrics. Utilized soft skills to communicate effectively with customers.

Collections Customer Service Financial Planning Communication Performance Metrics Problem Solving Relationship Management

Sales Representative

National Assets Recovery Solutions

Jan 2008 - Jan 2012 (4 years)

Provided customer support for cable and internet services, ensuring customer satisfaction and achieving sales metrics. Developed strong customer relationships and handled inbound calls related to service and financial inquiries.

Sales Customer Support Troubleshooting Communication Relationship Building Performance Metrics Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Metropolitana Educacion Ciencia y Tecnologia

High School Diploma, General Education

2022 - 2022

Completed high school education, gaining foundational knowledge and skills necessary for further education and professional development.

Instituto Profecional Tecnico de Colon

Bachelor's Degree, Marketing and Advertising

2008 - 2011

Completed a Bachelor's degree in Marketing and Advertising, focusing on strategies for effective communication and customer engagement in the marketing field.