Looking for a job

Joham Guevara

@johamguevara

Customer Service Agent at Alorica who resolved billing and collections concerns and supported customers with account issues.

Panama

Message

What I'm looking for

I’m interested in remote customer support, technical support, and back-office opportunities.

At Alorica, I handled customer questions about collections, billing, credit card services, and account support. I explained charges and payment options, investigated complaints, and documented cases while working in a high-volume call center.

At Universo Cell 3, I diagnosed and repaired mobile phones and electronic devices, then explained technical issues and repair options to customers. I’m pursuing a Bachelor’s Degree in Software Management and Development at Universidad Tecnológica de Panamá and am interested in remote customer support, technical support, and back-office opportunities.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Alorica

Apr 2025 - Sep 2026 (1 year 5 months)

Handled inbound customer interactions related to collections, billing, credit card services, and general account support. Investigated complaints, resolved issues, and documented cases in company systems.

Collections Billing Credit card services Account Support Complaint Resolution De escalation Active Listening CRM Documentation Quality Standards Productivity

Electronic Technician / Customer Service

Universo Cell 3

Sep 2024 - Feb 2025 (5 months)

Diagnosed and repaired mobile phones and electronic devices involving hardware and software issues. Assisted customers in person and by phone, explaining technical problems in clear language.

Hardware Diagnostics Software Troubleshooting Repair Customer Service Technical Communication Service Orders Sales Support

General Service

Grupo Alternativa

Jan 2022 - Jun 2024 (2 years 5 months)

Supported daily operations with reliability, punctuality, and attention to detail. Collaborated with coworkers and supervisors to complete tasks efficiently.

Operations Support Collaboration Time Management Adaptability Communication Skills