Ashley Green
@ashleygreen2
Shift Manager and administrative professional specializing in customer service, KPI monitoring, and data-driven process improvement.
PanamaWhat I'm looking for
I’m an administrative professional with 6+ years of experience delivering high-volume customer support, handling complex escalations, and strengthening day-to-day operations through better processes. I bring a results-oriented approach to problem solving, documentation, and performance follow-through.
As a Shift Manager, I supervise frontline teams and provide real-time operational support while resolving complex customer inquiries. I manage over 200 escalations daily, act as the primary point of contact for high-level issues, monitor Key Performance Indicators (KPIs), and coordinate with executive-level and cross-functional departments to ensure compliance and timely resolutions. I also conduct performance and behavioral evaluations to help teams improve and stay aligned.
Earlier roles added depth across customer service, banking support, and aviation passenger service, along with administrative experience from an internship supporting procurement, inventory control, and document management. With a background that includes accounting education and strong data/reporting capabilities, I’m energized by turning information into actionable decisions.
Experience
Work history, roles, and key accomplishments
Shift Manager
Lacias Corp
Feb 2024 - Present (2 years 5 months)
Supervise and coordinate frontline teams, providing real-time operational support and resolving complex customer inquiries. Monitor KPIs, manage high-volume escalations, and conduct performance and behavioral evaluations.
Handled customer inquiries related to bank accounts and financial products, managing requests, complaints, and account-related issues. Supported retention and lifecycle requests such as account closures, credit card cancellations, and billing cycle inquiries while ensuring policy and regulatory compliance.
Passenger Service Agent
Copa Airlines
May 2022 - Apr 2023 (11 months)
Assisted passengers with check-in procedures, baggage handling, flight changes, and travel-related inquiries. Maintained operational records and supported high levels of customer satisfaction in accordance with company policies.
Provided administrative support for procurement, inventory control, and document management processes. Created and maintained databases for incoming and outgoing resources and generated reports to support team decision-making.
Education
Degrees, certifications, and relevant coursework
Universidad Interamericana de Panamá
Bachelor's Degree in Accounting, Accounting
Bachelor's degree in Accounting at Universidad Interamericana de Panamá, expected to be completed in the final year (in progress).
Colegio Bilingüe Jesús de Praga
High School Diploma in Accounting with Emphasis in Tourism, Accounting (Tourism emphasis)
High school diploma in Accounting with an emphasis in Tourism from Colegio Bilingüe Jesús de Praga (completed in 2018).
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
Interested in hiring Ashley ?
You can contact Ashley and 90k+ other talented remote workers on Himalayas.
Message AshleyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
