Sussy Espinoza
@sussyespinoza
Customer service representative with strong organizational and communication skills.
PanamaWhat I'm looking for
With a Bachelor's degree in International Business and Logistics, I have cultivated a strong foundation in customer service and management. My experience spans various roles, including leasing agent and customer service representative, where I have honed my skills in communication and problem-solving. I am proficient in both English and Spanish, allowing me to connect with a diverse clientele effectively.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently, from handling inbound calls to scheduling maintenance requests and assisting with leasing processes. My strong work ethic and positive approach have consistently enabled me to exceed employer expectations, while my leadership abilities have been showcased in roles such as a restaurant manager, where I oversaw a team and maintained high standards of service.
Experience
Work history, roles, and key accomplishments
Leasing Agent
Hirelatam Dynamic Property Solutions
Managing inbound and outbound calls to provide information on property availability and scheduling tours for prospective tenants.
Customer Service Representative
Audien Hearing
Providing assistance to customers via inbound calls and emails, focusing on troubleshooting and return prevention.
Answering Service Agent
Instaanswer
Jan 2023 - Apr 2023 (3 months)
Handling inbound calls for various companies, taking messages and providing customer support.
Retention Agent
Sitel
Jan 2023 - Apr 2023 (3 months)
Resolving customer inquiries regarding billing and services for Cox Communications, negotiating prices to retain customers.
Leasing Agent
Mars Residential
Jan 2023 - Apr 2023 (3 months)
Assisting tenants and prospects through inbound calls, gathering information, and managing work orders.
Sales Representative
Ema Insurance Brokers
Jan 2020 - Jan 2021 (1 year)
Responsible for acquiring new customers through inbound and outbound calls in the life and medical insurance sector.
Manager
Bar & Grill Panamá
Oct 2016 - Jan 2018 (1 year 3 months)
Managed restaurant operations, including staff supervision, payroll, inventory management, and client record maintenance.
Administrative Assistant
Compañia Chiricana de Construcción
Jan 2013 - Jan 2014 (1 year)
Assisted the Administrative Manager with client calls, invoicing, payroll duties, and project updates.
Receptionist
Hotel Las Olas Beach Resort
Jan 2013 - Jan 2014 (1 year)
Managed customer service duties including greeting visitors, making reservations, and processing check-ins and check-outs.
Assistant Manager
Estacion Ro-Di S.A
Jan 2006 - Jan 2007 (1 year)
Assisted the General Manager with client calls, invoicing, payroll duties, and file maintenance.
Preschool Teacher
St. John’s School
Jan 2001 - Jan 2002 (1 year)
Executed an advanced curriculum to teach children reading and comprehension of the English language.
Education
Degrees, certifications, and relevant coursework
Universidad Latina Sede David
Bachelor of Science, International Business and Logistics
Bachelor of Science in International Business and Logistics.
Intercontinental School
Bachelor Degree, Arts and Sciences
Bachelor Degree in Arts and Sciences.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
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