Yissell Salas
@yissellsalas
Bilingual customer service professional delivering satisfaction through empathetic communication.
PanamaWhat I'm looking for
I’m a motivated, bilingual customer service professional focused on delivering exceptional care and ensuring customer satisfaction. I build lasting client relationships through clear communication, empathy, and strong industry knowledge, while handling customer needs with urgency and patience.
In my recent role as a Customer Service Representative with Alorica for VERIZON in Panama City, I handled customer calls and inquiries about services, product issues, and promotions. I maintained up-to-date product knowledge and worked to resolve concerns quickly and effectively to support customer retention.
Previously, I worked as a Banking Customer Service Specialist with Hexagon BPO/ATLANTICUS, supporting U.S. banks from Panama by assisting new clients with debit and credit card products and coordinating with other departments. Earlier experience includes hospitality customer support at Hotel Casa Los Monstruos (bookings, check-ins, tourism inquiries) and administrative customer support at Andrew’s Institute, plus sales work promoting bundled services at Sitel Panama/Cox Communications.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Jul 2024 - May 2026 (1 year 10 months)
Handled customer calls and inquiries about services, product issues, and promotions. Resolved concerns in a timely manner to support customer retention.
Banking Customer Service Specialist
Hexagon BPO
Jan 2023 - May 2024 (1 year 4 months)
Provided banking customer support for U.S. banks while based in Panama, assisting new clients with product-related questions. Supported debit and credit card inquiries and coordinated with other departments and bank specialists.
Hospitality Customer Service Rep
Hotel Casa Los Monstruos
Aug 2021 - Dec 2022 (1 year 4 months)
Provided hospitality customer service by assisting bilingual guests with bookings, check-ins, and tourism-related inquiries. Supported international guests with reservations and resolved service-related issues.
Administrative Customer Support
Andrew's Institute
Jul 2020 - May 2021 (10 months)
Handled administrative customer support by managing documentation and guiding clients through institutional procedures. Provided bilingual support for enrollment, program information, and administrative requests.
Sales Representative
Sitel Panama
Jun 2017 - Dec 2019 (2 years 6 months)
Promoted bundled sales packages including home phone, internet, cable TV, and security systems for U.S. customers. Provided support and closed sales.
Education
Degrees, certifications, and relevant coursework
ISCYT Institute
Pharmacy Technician Degree, Pharmacy Technician
2023 -
Activities and societies: Practicum pending.
Pursuing a Pharmacy Technician program at ISCYT Institute in Panama with expected completion in 2026. Practicum is pending.
ISAE University
English Language Diploma, English Language
In progress at ISAE University, earning an English Language Diploma in Panama.
Availability
Location
PanamaAuthorized to work in
Job categories
Skills
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