JAJose Anderson
@joseanderson
Experienced customer service professional and interpreter with strong technical support background.
PanamaWhat I'm looking for
I am a dedicated customer service and technical support professional with decades of experience across call centers, IT support, rental services, retail management, and community medical interpretation. I combine strong communication skills in Spanish and English with practical technical knowledge including Microsoft Office and web data entry.
My career highlights include customer service and IT technical support roles at companies such as Dell Panama, LG/C&S America, and multiple contact center positions where I handled inbound/outbound collections, sales, and soft-collections for U.S. clients. I also served as an interpreter for Global Brigades Panama, supporting U.S. medical students in remote communities.
I bring proven problem-analysis and organizational skills, adaptability under pressure, and a service-oriented mindset. I am eager to leverage my bilingual communication, technical support experience, and customer-focused approach in a role with increasing responsibility and opportunities to grow my knowledge.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Foundever Panama
Mar 2023 - Dec 2024 (1 year 9 months)
Provided customer service and soft collections for a U.S. credit union and handled medical appointment setting for Radius Global Solutions, maintaining service standards across multi-channel support.
Customer Service Agent
Radius Global Solutions
Jan 2021 - Jan 2023 (2 years)
Handled customer service and collections-related calls for U.S. accounts, executing outreach and resolution strategies to recover payments and schedule medical appointments.
Interpreter
Global Brigades Panama
Jan 2014 - Jan 2020 (5 years 11 months)
Interpreted for U.S. medical students in rural, hard-to-access communities, facilitating patient interviews and clinical activities to improve care delivery during brigades.
Provided technical support and customer service for Dell products, troubleshooting hardware and software issues and guiding customers to resolution.
Customer Service / Rental Agent
Dollar Rent-A-Car
Jun 2012 - Dec 2012 (6 months)
Managed customer interactions and rental transactions during a six-month contract, handling reservations, returns, and customer inquiries.
Tech Support Agent
C&S America / LG Electronics
Feb 2011 - May 2012 (1 year 3 months)
Provided technical support and customer service for LG Electronics products, resolving product issues and assisting customers with troubleshooting.
Call Center Agent
Star Contact
Jan 2010 - Dec 2011 (1 year 11 months)
Worked inbound and outbound on collections, sales, and technical support campaigns, meeting targets and resolving customer issues across channels.
Web Data Entry Specialist
Net Think Media Panama
Apr 2006 - Dec 2010 (4 years 8 months)
Performed web data entry and technical support analysis, maintaining databases and assisting with content and website-related issues.
Assistant Manager / Bookkeeper
Safeway Inc.
Mar 1996 - Feb 2006 (9 years 11 months)
Managed store operations, performed bookkeeping, and delivered customer service across daily retail activities over a ten-year period.
Insurance Agent Assistant
State Farm Insurance
Jan 1993 - Jan 1997 (4 years)
Supported insurance agents with customer service and administrative tasks, assisting clients with policy inquiries and documentation.
Education
Degrees, certifications, and relevant coursework
Academia de Matemáticas y Comercio José A. Zambrano R.
High School Diploma, General Secondary Education
Completed secondary education at Academia de Matemáticas y Comercio José A. Zambrano R.
Instituto Nacional de Artes Plásticas
Arts Technician, Art/Applied Arts
Completed technical studies in arts as an Arts Technician at Instituto Nacional de Artes Plásticas.
Sanz School (Washington, DC, USA)
Certificate, English Language / Office Skills
Completed ESL, typing, and data entry certification courses at Sanz School in Washington, DC.
Availability
Location
PanamaAuthorized to work in
Salary expectations
Job categories
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