ILIlushka De León
@ilushkadelen
Proactive customer service professional with a passion for helping others.
PanamaWhat I'm looking for
I am an extremely proactive individual who thrives on challenges and enjoys helping others. My educational background includes an MBA in High Business Management with a specialization in Neuromanagement, alongside a Bachelor's degree in International Tourism. I have developed a strong foundation in business administration, hotel management, and gastronomy, which has equipped me with the skills necessary to excel in various customer service roles.
Throughout my career, I have gained extensive experience in customer service across multiple industries, including healthcare, retail, and hospitality. My roles have ranged from customer service agent to assistant manager, where I have honed my ability to manage schedules, resolve conflicts, and ensure customer satisfaction. I take pride in my ability to communicate effectively and build rapport with clients, which has been instrumental in my success in these positions.
As I continue to grow professionally, I am eager to embrace new challenges and opportunities that allow me to leverage my skills in a dynamic environment. I am committed to lifelong learning and am always looking for ways to enhance my knowledge and expertise in the field.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Radius Global Solution/Essen Healthcare
Apr 2024 - Jun 2024 (2 months)
Handled patient calls, reviewed medical records, scheduled and confirmed appointments for various medical services, and supported patients in the mental health department. Ensured accurate prescription reviews and confirmations with pharmacies.
Computing Services Agent
Sitel Panama / Best Buy
Jul 2022 - Mar 2024 (1 year 8 months)
Provided full customer service support for Best Buy customers, assisting with computer and tablet issues, scheduling appointments, and promoting membership services. Conducted remote sessions for online support.
Assistant Manager
Watersafe Plumbing
Jan 2020 - Jan 2022 (2 years)
Assisted with administration duties, managed schedules for plumbers, made customer reservations, and provided full customer service for plumbing clients. Supported home warranty relations.
Spa Receptionist
Sortis Hotel, Spa & Casino
Jun 2017 - May 2019 (1 year 11 months)
Managed customer service for spa clients, made reservations for treatments, handled inventory for sales products, and performed daily accounting processes.
University Intern - Front Desk
Country Inn & Suites El Dorado Hotel
Apr 2018 - May 2018 (1 month)
Performed front desk duties including check-in/check-out, made guest room keys, and supported restaurant services as a kitchen helper.
Assistant Manager Supervisor
First Pay Loans
Jan 2016 - Dec 2016 (11 months)
Oversaw loan sales, managed confidential customer information, promoted teamwork among agents, and ensured quality service through call evaluations.
Agent II in Service Unboard
Copa Airlines
Apr 2015 - Oct 2015 (6 months)
Handled sensitive passenger documents, resolved difficult situations, created flight reservations, and managed boarding processes.
Sales Support Analyst
Dell Panamá
Jan 2014 - Jan 2015 (1 year)
Processed purchase orders, communicated with suppliers, resolved customer issues, and ensured sales metrics were met.
Marketing Employee
Playa Blanca Beach and Lagoon Residences Hotel
Jan 2013 - Jan 2014 (1 year)
Conducted tours, explained business models, reviewed model apartments, and provided customer service to hotel guests while promoting sales.
Academic Secretary
Technological University of Panama
Sep 2012 - Nov 2012 (2 months)
Assisted with academic administration tasks within the university department.
Education
Degrees, certifications, and relevant coursework
European Open Business School Madrid
Master of Business Administration, Business Management
2023 - 2024
Pursuing an MBA in High Business Management with a specialization in Neuromanagement.
Universidad Católica de Murcia
Master of Business Administration, Business Management
2023 - 2024
Pursuing an MBA in High Business Management with a specialization in Neuromanagement.
Universidad Interamericana de Panama
Bachelor Degree, International Tourism
2013 - 2019
Completed a Bachelor Degree in International Tourism, focusing on Business Administration, Hotel Management, and Gastronomy.
Glion Switzerland University
Bachelor Degree, International Tourism
2013 - 2019
Completed a Bachelor Degree in International Tourism, focusing on Business Administration, Hotel Management, and Gastronomy.
Technological University of Panama
2012 - 2012
Served as Academic Secretary in the Department.
Angel Maria Herrera High School
High School Diploma
2007 - 2009
Completed Pre-Media High School education.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
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