Sheila Macías
@sheilamacas
Customer Support Representative at Alorica Panama, supporting U.S. customers through phone and live chat and resolving platform issues.
PanamaWhat I'm looking for
At Alorica Panama, I supported U.S. customers by phone and live chat, helping resolve service requests and digital platform issues. I investigated cases, followed up on pending concerns, and documented customer interactions and resolutions in internal systems.
At Amber Drugstore, I translated medical prescriptions from English into Spanish and helped maintain medical records. I also supported employee training and documentation at Bahia Motors Group, S.A. and facilitated workshops at AB Learning.
Experience
Work history, roles, and key accomplishments
Sales & Customer Service Representative
Alorica Panama
Jan 2025 - Dec 2026 (1 year 11 months)
Handled inbound calls from U.S. customers to identify needs and recommend products, while providing professional guidance and resolving concerns. Supported sales goals and maintained service standards.
Customer Service Representative
Alorica Panama
Jan 2025 - Dec 2026 (1 year 11 months)
Provided customer service and support to U.S. customers through phone and live chat, managing inquiries and resolving platform-related issues. Documented interactions and ensured timely resolution of customer cases.
Training and Occupational Health & Safety Assistant
Bahia Motors Group, S.A.
Jan 2024 - Dec 2025 (1 year 11 months)
Assisted in designing and evaluating employee training programs and provided administrative support for compliance. Conducted branch inspections and maintained training records.
Bilingual Administrative Support Assistant
Amber Drugstore
Jan 2022 - Dec 2024 (2 years 11 months)
Translated medical prescriptions from English to Spanish for U.S. military veterans and assisted with medical records management. Handled sensitive healthcare information with confidentiality.
Training Assistant / Workshop Facilitator
AB Learning
Jan 2018 - Dec 2020 (2 years 11 months)
Assisted in planning and delivering training programs for various companies, facilitating workshops and developing materials. Coordinated with teams to ensure training objectives were met.
Education
Degrees, certifications, and relevant coursework
Universidad Interamericana de Panamá
Bachelor's Degree, Criminology
Pursued a Bachelor's Degree in Criminology at Universidad Interamericana de Panamá, completing in 2025.
Asociación Euroamericana de Derechos Fundamentales
Diploma, Emotional Intelligence
Completed a Diploma in Emotional Intelligence in 2024.
Federación Mexicana de Criminología y Criminalística A.C.
Diploma, Neuropsychology in Criminal and Forensic
Completed a Diploma in Neuropsychology in Criminal and Forensic in 2023.
Availability
Location
PanamaAuthorized to work in
Salary expectations
Job categories
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