Clarisse Fernandez

I'm a dedicated customer service agent with nearly four years of experience in delivering exceptional service and building strong client relationships. My empathetic approach and problem-solving abilities have allowed me to resolve inquiries effectively, manage escalations, and ensure customer satisfaction. I have a proven track record of providing personalized solutions to meet customer needs.

Throughout my career, I've worked with renowned companies such as Dell Technologies, Best Buy Geeksquad, and Capital One Bank. In my roles, I have not only handled customer inquiries and provided technical support but also taken on mentorship responsibilities, helping new team members achieve quality benchmarks. My bilingual skills in English and Spanish, along with my proficiency in tools like Zendesk and Citrix, enable me to support a diverse client base effectively.

I am eager to grow within a company that values my contributions and allows me to develop my full potential. I am committed to creating value for my employer through dedicated and diligent efforts, ensuring that every customer interaction is handled with care and professionalism.