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@clarissefernandez
Customer service agent with nearly 4 years of experience.
I'm a dedicated customer service agent with nearly four years of experience in delivering exceptional service and building strong client relationships. My empathetic approach and problem-solving abilities have allowed me to resolve inquiries effectively, manage escalations, and ensure customer satisfaction. I have a proven track record of providing personalized solutions to meet customer needs.
Throughout my career, I've worked with renowned companies such as Dell Technologies, Best Buy Geeksquad, and Capital One Bank. In my roles, I have not only handled customer inquiries and provided technical support but also taken on mentorship responsibilities, helping new team members achieve quality benchmarks. My bilingual skills in English and Spanish, along with my proficiency in tools like Zendesk and Citrix, enable me to support a diverse client base effectively.
I am eager to grow within a company that values my contributions and allows me to develop my full potential. I am committed to creating value for my employer through dedicated and diligent efforts, ensuring that every customer interaction is handled with care and professionalism.
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Work history, roles, and key accomplishments
Boeing
Apr 2024 - Apr 2025 (1 year)
Processed, confirmed, and tracked equipment orders for Boeing workers, ensuring all requests aligned with specifications and project requirements. Liaised with customers via email to confirm order specifications and obtain necessary approvals from senior management.
Sitel
Aug 2022 - Jan 2024 (1 year 5 months)
Offered detailed product and service information, including features, specifications, pricing, and availability. Updated customer accounts, processing changes to subscriptions or memberships, and managing loyalty programs.
Sitel
Jun 2021 - Jul 2022 (1 year 1 month)
Responded to customer inquiries, handling incoming calls from customers seeking assistance, information, or support regarding products or services. Provided technical support, assisting customers with technical issues, troubleshooting problems, and guiding them through solutions.
Degrees, certifications, and relevant coursework
Bachelor in Commerce, Commerce
Completed a Bachelor in Commerce at Guillermo Endara Galimany HighSchool. This program provided a strong foundation in business principles and practices.
Elementary School- Mid School, General Studies
Attended Panama Heights International Academy for elementary and middle school education. Developed foundational academic skills and a broad understanding of various subjects.
Software and tools used professionally
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