De'Anna Williams

Responded to taxpayer inquiries regarding tax returns and related documentation, resolving account inquiries and advising taxpayers of enforcement actions. Analyzed and resolved tax processing problems, adjusted taxpayer accounts, and secured payment of delinquent taxes.

Prepared laboratory specimens for analysis and testing, accurately identifying and labeling specimens. Met department activity and production goals while properly preparing and storing excess specimen samples.

Assisted customers with card services and online banking, providing support for placing orders and resolving issues with missing items. Processed payment information and managed health benefits inquiries for patients.

Introduced customers to new products and services, sorted, filed, and recorded deposit slips. Maintained and balanced a cash drawer, processing customer transactions within established guidelines.

Processed financial transactions and performed account maintenance while ensuring a positive client experience. Adhered to operational controls for the safety and security of customer and bank assets.

Received deposits and loan payments, processed cash advances, and various financial instruments. Completed and uploaded back-office compliancy paperwork for deposit limits and end-of-day transmissions.

Responsible for ongoing communication with providers regarding patient benefits and eligibility, providing claims and authorization information. Researched claims for adjustments and educated on updating coordination of benefits.

Provided debit card and checking account information to customers and brokers, assisting merchants with verifications and authorizations. Performed account maintenance and fulfilled various requests, including check copy and stop payment orders.

Assisted customers by uncovering financial needs and recommending suitable products and services. Aided merchants regarding authorizations and verifications, working with clients to initiate and process balance transfers.

Managed employees while meeting new clients, placing orders, and accepting payments. Performed marketing, bookkeeping, updated metrics, and led team meetings.

Completed an Associate of Science degree, gaining foundational knowledge in various subjects. This program provided a broad educational background.

Obtained HHA certification, demonstrating proficiency in home health aide practices. This certification equipped me with essential skills for patient care.

Earned a Professional Certificate, enhancing specialized skills in a particular field. This program provided targeted training and expertise.

Completed high school education, fulfilling general academic requirements. This provided a strong foundation for further studies and career development.