Scott Devore

Delivered large and expensive cargo to businesses across the United States, ensuring timely and secure transportation. Operated within DOT guidelines to drive to all 50 states in condensed timeframes, maintaining compliance and efficiency.

Managed day-to-day operations in a remote dining facility on Wake Island, Hawaii, overseeing 12 personnel to ensure smooth service. Organized logistics for $150K rotating food orders and coordinated travel for 12 cooks on and off island, optimizing supply chain efficiency.

Served as Licensed Life and Health Insurance Representative for Liberty National Insurance in Macon, GA, providing expert policy guidance. Generated new business by following leads and contacting potential and current clients to set appointments and directly sell Life and Health Insurance policies.

Managed operations for grill, bakery, fudge, and grab-and-go departments, increasing sales by providing hand-made meals to 6K daily customers averaging $13K in sales. Directed 40 employees daily and created deployments to fill 12 different departments, optimizing staffing and productivity.

Negotiated and reviewed modifications to food service contracts to ensure performance compliance, scheduling surveillances and certifying documents for payment. Managed three facilities as Facility Manager, troubleshooting electrical, plumbing, HVAC, equipment, and structural issues to maintain operational readiness.

Served as Contracting Officer Representative (COR) for the Air Force’s largest food service contract, conducting scheduled and unscheduled surveillances for 16 facilities. Received and inventoried $1.5M in purchased equipment for all 16 facilities, providing input for new equipment purchases and renovation projects.

Managed day-to-day operation of food service facility, maintaining sanitation standards, quality assurance, accounting, customer service, scheduling, inventory control, equipment management, and safety/training requirements. Directed 4 serving lines in a fine-dining restaurant, offering 600 menu options to 3K customers daily, enhancing customer satisfaction.

Loaded and unloaded delivery trucks as they arrived and prepared for departure from the processing center, ensuring timely package flow. Adhered to company’s safe package handling standards at all times and operated a wide variety of mechanized equipment to assist with larger package movement.

Attended ATI Home Inspection Certification Training Program to obtain Texas Real Estate Inspector license, learning hands-on inspection techniques and International Residential Code guidelines for real estate market application. Acquired 380 study hours for Texas Real Estate Commission (TREC) requirements and 40 hands-on training hours, meeting certification standards.

Provided support in money movement through data entry, account reconciliation, invoice/payment processing, customer service, clerical support, and issue resolution. Applied financial operations knowledge to identify concerns for escalation and assisted in documenting process maps for key processes.

Assisted in member onboarding and facilitated product sales through multiple channels, presenting a positive demeanor to deepen and retain member relationships. Gathered information to close product sales while demonstrating knowledge of USAA products and benefits to ensure members' financial security.

Implemented the overall sales process, including lead generation, identifying customer needs, negotiating pricing, and closing strategies. Developed strategic plans based on industry trends and market segmentation to improve growth within existing accounts and new business development.

Managed daily operations to achieve short- and long-term goals for a 24-hour lodging facility with 123 rooms and a $7.8K operating budget, directing 12 military personnel and 32 civilians to welcome over 20K visitors annually. Executed strategic changes in front and back of house operations, housekeeping, linen exchange, and engineering to achieve maximum compliance inspection ratings.

Directed operations for 15 Nuclear Alert Facility kitchens with 136 chefs, supervisors, and managers, supporting 6K personnel and delivering optimum financial performance. Initiated, supervised, and evaluated execution of safety and Public Health programs and facility maintenance through on-site inspections at all 15 Missile Alert Facilities.

Directed daily operations for five Missile Alert Facilities valued at $30M, providing leadership for 17 supervisors and facility managers. Planned and directed all contracting, engineering, program controls, data management, and logistics for all five Missile Alert Facilities and projects.

Managed 15 staff members to promote fitness and recreation programs while maintaining a $2M facility and $700K in fitness equipment, serving as Project Manager for a $12M fitness center construction project. Directed intramural and extramural fitness programs for 23 squadrons and 5K base personnel, budgeting for various sports and marketing for maximum participation.

Evaluated $6.7M mess-attendant contract for $10M dining facility and led 26 staff members to prepare 200K meals and $1.2M in sales. Maintained $273K equipment operation and sanitation standards while forecasting for equipment upgrades and capital improvements.

Managed operations for 24-7 lodging activity encompassing 83 visitor's quarters, 21 staff members, 20K annual guests, and $96K in annual sales. Implemented maintenance, security, and safety practices to ensure optimum guest experience in 15 lodging facilities valued at $2.4M.

Determined eligibility, duty status, and type of accommodations authorized to transient guests, enforcing Appropriated/ Non-Appropriated Fund, Air Force, and Lodging Association procedures. Coordinated with 17 contracted commercial hotels to assign quarters when all rooms on base were occupied, ensuring government compliance and best value for the Air Force.

Bachelor of Arts in Business Administration from the University of Management & Technology in Arlington, VA.

Associate of Applied Science in Restaurant from the Community College of the Air Force in Montgomery, AL.