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Shannon Garcia

@shannongarcia

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I lead multi-site operations, readiness, and cross-functional execution in regulated, customer-facing environments.

United States

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What I'm looking for

I'm looking to lead operations or programs that require cross-functional coordination, readiness planning, risk management, and clear stakeholder communication to deliver reliable customer-facing outcomes.

I lead multi-site lodging and recreational operations for U.S. Navy Morale, Welfare & Recreation, supporting 1,000+ spaces, $2.3M+ in annual revenue, and a 13-person workforce in a regulated Department of Defense environment.

I coordinate customer-impacting work from intake through readiness, execution, validation, handoff, and closure—aligning leadership, frontline teams, facilities, vendors, customers, and support owners around schedules, dependencies, risks, and service continuity.

I’ve built 20+ SOPs, training resources, checklists, issue logs, and communication pathways that improve readiness, accountability, and repeatability. My earlier progression through Marriott International front-desk and reservations leadership built my foundation in real-time coordination, service recovery, and customer communication.

Experience

Work history, roles, and key accomplishments

Current

Multi-Site Recreational Lodging Operations Manager

Current

U.S. Navy Morale, Welfare & Recreation (MWR)

Feb 2016 - Present (10 years 7 months)

Lead multi-site operations supporting 1,000+ lodging and recreational spaces, $2.3M+ in annual revenue, and a 13-person workforce in a regulated Department of Defense environment. Coordinate concurrent operational activities, manage work from intake through closure, and develop SOPs and training resources.

Operations Management Program Management Cross functional Coordination Risk Management Process Improvement SOP Development Stakeholder Communication Issue escalation Microsoft Office Google Workspace Asana ServiceNow

At Your Service Operator

Marriott International

Feb 2012 - Dec 2015 (3 years 10 months)

Progressed through four increasingly responsible customer operations and leadership roles in a high-volume hospitality environment. Coordinated reservations, front-desk activity, service recovery, and cross-department handoffs.

Customer Service Reservations Front Desk Operations Service Recovery Communication Skills Coordination

Supervisor

Marriott International

Supervised front desk and reservations operations, coordinating staffing, customer communications, and cross-department handoffs in a high-volume hospitality environment.

Supervision Front Desk Operations Reservations Staff Coordination Customer Service