Looking for a job

Chris R

@chrisr1

Message

I lead customer-focused operations, teams, and service delivery in fast-paced environments.

United States

Message

What I'm looking for

I'm seeking to transition into Claims, Customer Success, Employee Benefits, or Corporate Operations, where I can apply my leadership, customer relations, problem-solving, and operational experience.

I've led front-of-house operations at Mekenita Cantina, Rocco's Tacos & Tequila Bar, The Resort at Paws Up, and The Westin Tampa Bay, delivering exceptional guest experiences in high-volume and luxury hospitality settings.

I train and mentor teams, manage inventory and schedules, resolve escalated customer concerns, and maintain service standards while balancing multiple operational priorities.

My background also includes logistics, real estate investment, sales, and nine years with the U.S. Army's 82nd Airborne Division, where I led teams and executed transportation and logistics missions under pressure.

Experience

Work history, roles, and key accomplishments

Current

Lead Bartender / Front of House Operations

Current

Mekenita Cantina

Sep 2022 - Present (4 years)

Lead front-of-house operations in a high-volume restaurant focused on exceptional customer experience and operational excellence. Train and mentor team members while reinforcing service standards and teamwork.

Leadership Customer Experience Training Mentorship Cash Handling POS Operation

Front of House Manager

Rocco's Tacos & Tequila Bar

Oct 2024 - Nov 2025 (1 year 1 month)

Directed daily front-of-house operations for a high-volume restaurant. Supported hiring, onboarding, coaching, scheduling, and performance management.

Operations Management Hiring Onboarding Coaching Scheduling Performance Management

Bar Manager

The Resort at Paws Up

May 2024 - Oct 2024 (5 months)

Managed beverage operations at a luxury destination resort, overseeing inventory, team training, special events, and premium guest experiences.

Beverage Operations Inventory Management team training Event Management Guest Experience

Lead Bartender

The Westin Tampa Bay

Jan 2020 - Jan 2024 (4 years)

Led hotel bar operations, managed inventory, trained staff, and consistently delivered exceptional guest service.

Bar Operations Inventory Management Corporate Trainer Guest Service

Logistics Specialist

Total Quality Logistics

Jan 2018 - Jan 2019 (1 year)

Managed transportation accounts, coordinated freight solutions, negotiated with carriers, and solved time-sensitive logistics challenges.

Logistics Transportation Freight Coordination Negotiation Problem Solving

Real Estate Investment Advisor

New Western Acquisitions

Jan 2018 - Dec 2018 (11 months)

Developed investor relationships, sourced opportunities, negotiated contracts, and managed transactions from prospecting through closing.

Real Estate Investor Relations Sourcing Negotiation Transaction Management

Sales & Leasing Consultant

Walker Ford / Village Motors

Jan 2017 - Jan 2018 (1 year)

Delivered consultative sales, identified customer needs, negotiated purchases, and built long-term client relationships.

Consultative Sales Customer Needs Analysis Negotiation Customer Relationship Management

Shipping & Logistics Coordinator

Wayne Dalton

Jan 2015 - Jan 2016 (1 year)

Coordinated shipping, inventory, quality control, and warehouse operations while supporting efficient production.

Shipping Inventory Management Quality Control Warehouse operations

Operations Specialist / Motor Transport Operator

U.S. Army (82nd Airborne Division)

Jan 2005 - Jan 2014 (9 years)

Supported combat and humanitarian missions through transportation and logistics operations with deployments to Iraq and Haiti. Led teams, maintained accountability for personnel and equipment, and executed missions in high-pressure environments.

Transportation Logistics Team Leadership Accountability Mission Operations