Nicholas Pinal

Served as the principal contact in terms of guest relations and guest experience. Established service standards and created SOP's from ground up. Oversaw the daily operations of the restaurant. Recruited, trained, and supervised all FOH positions. Recruited BOH positions. In charge of scheduling for all FOH positions. Accurately processed payroll using QuickBooks. Collaborated with owners to estab

Procured tenants for owned houses and conducted inspections to be compliant with applicable state law. In charge of all business operations from formation to beginning of operations. Approved invoices and managed all aspects of properties under the company. Served as the registered agent for the business.

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements. Completed special projects by using effective decision making, critical thinking, and time management skills. Introduced higher standards for customer service and increased

Managed workflow between staff, coordinating documents and creative material distribution. Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals. Reinforced established quality control standards and followed procedures for optimal customer interactions. Maintained and managed customer files and databases. Addressed customer complaints

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Checked identification for minimum age for sale of alcoholic beverages. Managed food resources, memorized orders, and coordinated customer service. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles. Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house. Offered insight into menu items to answer customer questions. Relayed orders to bar and kitchen by quickly and accurately recording guest select

Provided respectful and courteous bussing services while operating within active dining rooms. Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space. Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies. Developed excellent relationships with managers and fellow team members to support team succ

Increased brand awareness through event marketing, demonstrations, sales, and brand promotion. Communicated product information with confidence and educated consumers about the company. Engaged, educated, and befriended customers to deliver an amazing shopping experience. Showed understanding of customer's personal style and preferences when offering product advice. Conducted field recruiting at i