Genevive Peternell

Scheduled hourly associates per corporate requirements and ensured compliance with Waffle House SOPs. Interviewed, hired, terminated, and trained staff while managing inventory receiving/verification, maintenance tasks, and invoice payouts.

Supervised daily site work by reviewing job details and changes with the crew, ensuring materials/equipment availability. Managed client communication, time sheets and weekly payroll processing, budgeting to maximize profits, and billing/collections under contract schedules of values.

Led warehouse operations and safety programs by coordinating inventory verification through cycle counts and Control Tower Inventory Software. Planned inspections and assigned picklists/warehouse upkeep tasks while liaising between upper management and staff, including training promoted leads and newly hired personnel.

Coordinated shipping and receiving schedules to meet delivery needs and improve logistics performance within transportation constraints. Maintained inventory control via data entry, managed quality control assurance using proprietary software, and resolved customer issues with suppliers.

Handled customer complaints via phone and email, providing timely and accurate resolutions while building long-term client relationships. Coordinated service calls by managing access information, inventory levels, service tickets, and technician dispatch updates.

Conducted investigations on complaints from mall occupants and visitors, training new hires on policies and procedures. Interviewed prospective employees and offered positions when available.

Planned and organized employee scheduling to address location complexity and capacity challenges while minimizing payroll overtime. Mediated issues between employees and clients with diverse backgrounds.

Served as an Exxon Mobile Permit Acceptor by eliminating fire hazards and ensuring compliance with safety regulations. Monitored hot work to achieve 100% spark containment.

Reviewed and analyzed work environments to control and prevent disease or injury risks, enforcing site-specific OSHA regulations. Focused on chemical, physical, biological, and ergonomic risk mitigation.

Led operations for forty-five sites by creating a collaborative environment focused on open communication, respect, and objectivity. Counseled, coached, and disciplined employees regarding company and client policies.

Maintained 214 daily logs for weather updates, incidents, and USDA site visits while supervising clean-up crews. Ensured safety compliance through biohazard gear, LEL/CO/oxygen monitoring, and other legal requirements for site protocols.

Administered security for eight locations, supporting sites including chemical plant, call center, airport, and hotel properties. Controlled weekly payroll overtime with an unbilled OT of under 1.2% while supervising site operations.

Managed office operations for hurricane repairs and performed FEMA Quality Control inspections. Negotiated contracts and job site security, contributing to a 45% net profit margin.

Pursuing a Bachelor of Science in Business Administration with a concentration in Entrepreneurship, expected to complete in 05/2026.

Completed an Associate of Science in Business Administration in 12/2019.