Saurabh Tyagi
@saurabhtyagi
Lead ServiceNow consultant delivering scalable ITSM/CSM/HRSD solutions and workflow automation.
United KingdomWhat I'm looking for
I’m a dedicated, results-driven Lead ServiceNow Consultant with over 10+ years of progressive experience designing, developing, and implementing comprehensive ServiceNow solutions. I specialize in custom application development, ITSM/ITOM/HRSD/CSM implementations, and workflow automation—bringing structure and speed to complex business processes.
I’ve led end-to-end ServiceNow delivery at CityFibre, including architecture and implementation of HR Service Delivery (HRSD) across Employee Service Center (ESC) and Lifecycle Events (Joiner–Mover–Leaver), plus CSM case management with SLAs, routing, state transitions, and secure integrations. Previously at British Petroleum and other clients, I delivered GRC and Security Operations aligned with SOX/PCI, built integrations and Performance Analytics dashboards, and mentored junior developers to strengthen upgrade-safe, governance-driven ServiceNow engineering.
Experience
Work history, roles, and key accomplishments
ServiceNow Technical Consultant
DevoTeam
May 2023 - Present (3 years 1 month)
Designed and implemented ServiceNow CSM case management and server-side automation for customer assurance at CityFibre. Led the architecture and delivery of HR Service Delivery (HRSD), including lifecycle events, Employee Service Center (ESC), and secure integrations with Workday and other HCM/payroll systems.
ServiceNow Technical Consultant
DevoTeam
Dec 2022 - May 2023 (5 months)
Implemented Microsoft Intune to CMDB ingestion using Microsoft Graph, Import Sets, and IRE. Built CSM/portal and HRSD capabilities with event-driven integrations (Kafka + MID Server), scripted REST APIs, and performance reporting/analytics for operational visibility.
ServiceNow Technical Consultant
DevoTeam
Nov 2021 - Dec 2022 (1 year 1 month)
Optimized software license management, reducing overspend by 20% through improved tracking and automated discovery with CMDB updates. Led Service Portal, platform upgrades, ITSM–ITAM–CMDB integration, and ServiceNow AI Search to improve self-service and enterprise knowledge retrieval.
Senior Technical Consultant
HCL
May 2021 - May 2022 (1 year)
Delivered ServiceNow GRC and Security Operations aligned with SOX and PCI compliance requirements. Enhanced the Employee Service Center using dynamic UI components and architected CMDB integrations to improve incident, problem, and change management.
Senior Technical Consultant
HCL
Jan 2016 - May 2021 (5 years 4 months)
Developed Service Portal capabilities for HAM order placement, modifications, tracking, and inventory/asset dashboards in ServiceNow. Designed CMDB schemas and federated CMDB architecture, built scoped Facilities Management and HR case management applications, and automated recurring jobs to support ongoing platform operations.
Education
Degrees, certifications, and relevant coursework
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
Bachelor of Engineering, Computer Science
2011 - 2015
Grade: Distinction
Bachelor of Engineering in Computer Science at AKTU (2011–2015), graduating with Distinction.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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