Open to opportunities

Ahmed Mukhtar

@ahmedmukhtar

ServiceNow Business Process Consultant at Global Payments designing workflows and enterprise integrations.

At Global Payments, I work with stakeholders to turn business needs into ServiceNow process and solution designs. I design workflows for approvals, routing, SLAs and automated fulfillment, and support delivery through UAT and production releases.

At Lighthouse, I designed and implemented ServiceNow solutions across 100+ services, including employee lifecycle processes and Workday integrations. Earlier, I developed applications, automation and reporting at Freedom Mortgage and CRI Advantage, and I hold ServiceNow CSA, CAD and CIS-HR certifications.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Global Payments

Sep 2025 - Present (1 year 1 month)

Engage with stakeholders to translate business needs into scalable ServiceNow process and solution designs. Design workflows covering approvals, routing, SLAs, and automated fulfillment, and support enterprise integrations.

ServiceNow Flow Designer Service Catalog Agent Workspace Employee Center JavaScript REST SOAP ServiceNow Integration Hub MID Server HCM Business Analysis UAT Agile Scrum

Senior ServiceNow Developer

Lighthouse

Jan 2023 - Aug 2025 (2 years 7 months)

Designed and implemented ServiceNow solutions across 100+ services, leading technical discovery workshops and translating requirements into solution designs. Integrated ServiceNow with Workday and configured Employee Center capabilities.

ServiceNow Flow Designer Advanced Work Assignment (AWA)Agent Workspace Employee Center Workday MID Server ServiceNow Integration Hub UAT Technical Documentation

ServiceNow Developer

Freedom Mortgage

Jan 2020 - Dec 2022 (2 years 11 months)

Gathered and translated business requirements into ServiceNow applications, Service Catalog items, and automated processes. Built secure REST/SOAP integrations and developed Performance Analytics dashboards and KPIs.

ServiceNow Flow Designer Script Includes Business Rules Client Script ServiceNow Glide API REST SOAP Performance Analytics KPIs SLA UAT

ServiceNow Developer / Administrator

CRI Advantage

Jan 2018 - Dec 2019 (1 year 11 months)

Configured and maintained ServiceNow service structures, request intake, and portal capabilities. Worked on ITIL-aligned processes including Change, Incident, and Service Catalog, and supported deployments across environments.