Sean Harrison-Smith

Assisted with the implementation of Health Cloud and Service Cloud for a leading UK medication provider. Designed and developed proofs of concept using Salesforce Agentforce to demonstrate autonomous customer service workflows and agent support capabilities.

Architected and delivered a highly customized Experience Cloud solution integrating multiple LWC components and designed REST-based integrations with legacy systems. Enhanced Experience Cloud site accessibility and user experience, establishing technical standards and best practices across the program.

Spearheaded a strategic discovery project to deliver a comprehensive Public Sector Solution blueprint. Led collaboration with business analysts and SMEs to translate complex government requirements into scalable technical solutions, architecting end-to-end solutions leveraging Salesforce and OmniStudio components.

Led critical stabilization and vendor transition of a mission-critical Salesforce platform for central government, orchestrating a complete DevOps transformation using Gearset. Mentored a UK-based development team, established robust technical governance frameworks, and delivered complex solutions across Sales, Service, and Experience Clouds.

Led enterprise-scale Salesforce implementations across global regions, designing and implementing MuleSoft integration architecture connecting Salesforce with SAP and Marketo. Established a global Salesforce Centre of Enablement, providing technical leadership to cross-functional teams and delivering solutions across multiple Salesforce clouds.

Led the Technical Architecture for one of the largest global Field Service Lightning implementations supporting the UK Government's COVID response. Established performance optimization protocols, designed rigorous compliance frameworks adhering to GDPR and government security standards, and streamlined testing and troubleshooting.

Architected comprehensive solutions using Salesforce Industries Insurance Cloud and Financial Service Cloud, designing and implementing cross-system data migration strategies. Led DevOps implementation using GitHub and Copado for deployments and release management, developing complex solutions with configuration, APEX, LWC, and OmniStudio tools.

Conducted a comprehensive technical assessment identifying critical risks and technical debt, establishing robust project governance frameworks and a strategic roadmap. Led the revision of technical architecture and solution design, resolving complex configuration, coding, and integration requirements.

Founded and scaled a consultancy from startup to achieve Salesforce Platinum Partner status, building and leading a team of 30 multi-disciplined consulting professionals. Directly delivered over 250 projects across all Salesforce clouds and managed complex enterprise sales cycles, establishing the company's reputation as a leading UK Salesforce implementation partner.

Delivered complex consultancy across financial services, manufacturing, travel, and retail sectors, specializing in hybrid technical-functional solutions combining business analysis and technical expertise. Led technical requirements gathering and solution design for enterprise clients, implementing marketing automation solutions and managing diverse project teams.

Studied Business Information Systems at Bournemouth University, focusing on the intersection of business processes and information technology. Gained foundational knowledge in systems analysis, design, and implementation relevant to enterprise environments.