Audrey Boutet-Cochet

As the key liaison between internal and external stakeholders, managed multiple customer implementations, translated complex solutions for senior stakeholders, and led projects providing technical expertise and strategic planning.

As the Client Onboarding Manager at eQuest, I acted as the key liaison between internal and external stakeholders, managed multiple customer implementations, translated complex solutions into understandable presentations for senior stakeholders, and led multiple projects providing technical expertise and strategic planning.

Led the Freshworks migration project, established a Services Design function, and drove strategic service delivery by refining workflows and maintaining a hands-on approach.

As an ERP Service Designer at TizzOreo for the Inciper/RPS project, I contributed to D365 ERP project success, managed communication, resolved stakeholder issues, and facilitated vendor selection and Freshworks ServiceDesk deployment.

Led effective service delivery for ServiceNow's Capability & Velocity program, designed and implemented processes aligned with the Now platform, managed governance models, and oversaw release and deployment of various modules.

As a Business Analyst at DEFRA, I led workshops to gather information, collaborated with stakeholders across government, analyzed existing processes, and managed risks.

Rebuilt the recruitment and onboarding platform, managed projects designed competency-based recruitment, and oversaw post-deployment system management.

As a Client Services Consultant at IBM, I provided client services, managed communication, and resolved stakeholder issues.

As a Service Designer at TizzOreo for an NHS Trust, I led the Freshworks migration project, established a Services Design function across multiple NHS Trusts, and drove strategic service delivery by refining workflows and maintaining a hands-on approach.

Provided support for a global HR SaaS provider, assisting with various support tasks.

As a Support Advisor at Lumesse, I provided support, managed communication, and resolved stakeholder issues.

As a Team Manager at Santander/Grupo Konecta, I managed a team, provided leadership, and oversaw operations.

Managed a team and operations for a financial services company.

Led workshops to gather information, collaborated with stakeholders across government. Analyzed existing processes, created new process maps for commodities, and conducted impact analysis for post-Brexit scenarios. Managed risks, conducted research, and followed standard analysis procedures. Provided mentoring, assistance, and conducted status reporting with stakeholders.

Contributed to D365 ERP project success by managing communication, resolving stakeholder issues, and overseeing ITSM right-sizing, legacy platform migration, and Centre of Excellence establishment.

Acted as the key liaison between internal and external stakeholders throughout the relationship lifecycle. Managed multiple customer implementations, ensuring smooth transitions, and exceeding client expectations. Translated complex solutions into understandable presentations for senior stakeholders. Developed and executed comprehensive implementation plans, driving success in large engagements wi

As the Interim Service Implementation Consultant at IAG, I led effective service delivery for ServiceNow's Capability & Velocity program, designed and implemented processes aligned with the Now platform, managed governance models, oversaw release and deployment of various modules, and established a Services Design function across Infrastructure & Operations (I&O).

Led the Freshworks migration project, established a Services Design function across multiple NHS Trusts, and drove strategic service delivery by refining workflows and maintaining a hands-on approach. Developed ITIL v3 frameworks and Service Delivery plans, designed Delivery frameworks for Freshworks, managed agile streams, and led a Service Transformation plan. Additionally, conducted service rev

Provided client services for a global HR SaaS provider, managed communication, and resolved stakeholder issues.

Led effective service delivery for ServiceNow's Capability & Velocity program, overseeing agile deployment and quality assurance through stakeholder collaboration. Designed and implemented processes aligned with the Now platform, including a Configuration Management Database (CSDM) for business services. Managed governance models, deployment sprints, and IT Service Management Professional (ITSM Pr

Led workshops to gather information, collaborated with stakeholders across government, analyzed existing processes, and conducted impact analysis for post-Brexit scenarios.

As the Global Recruitment and Onboarding System Lead for Regus, I rebuilt the recruitment and onboarding platform, managed projects designed competency-based recruitment, and oversaw post-deployment system management.

Contributed to D365 ERP project success by managing communication, resolving stakeholder issues, and overseeing ITSM right-sizing, legacy platform migration, and Centre of Excellence establishment. Proactively managed strategic development, identified service improvements, and aligned ITSM to ITIL standards. Facilitated vendor selection, Freshworks ServiceDesk deployment, and provided senior stake

Rebuilt the recruitment and onboarding platform. Led the overhaul recruitment and onboarding processes. Managed projects designed competency-based recruitment and acted as a senior escalation point for service improvements. Oversaw post-deployment system management, consulted on IBM/Kenexa systems, and ensured efficient service delivery. Led a team, conducted testing and training, defined workflow