Open to opportunities

Sariksha Ramlall

@sariksharamlall

Message

Learning & Development facilitator and customer service professional driving performance improvements.

South Africa

Message

What I'm looking for

I seek a role where I can design and deliver impactful learning programs, coach teams to improve KPIs, and collaborate with leaders to close capability gaps in a supportive, performance-driven culture.

I am a Learning & Development facilitator and customer service professional with 10 years' experience in BPO environments, focused on delivering high-quality service and operational excellence. I design and deliver engaging onboarding, compliance and refresher training, create learner-focused materials, maintain learner trackers and coaching logs, and collaborate with leadership to close knowledge gaps.

I have progressed from customer service and sales roles into training and 2IC responsibilities, consistently improving learner outcomes and team performance through hands-on coaching, performance feedback and practical roleplay activities. I hold a Grade 12 and am completing a National Certificate in ODETDP, plus TESOL/TEFL and Microsoft Office certifications.

Experience

Work history, roles, and key accomplishments

Current

Learning & Development Facilitator

Current

TCH

Dec 2024 - Present (9 months)

Facilitated workshops and designed interactive training materials, maintained learner trackers and coaching logs, and collaborated with leadership to close knowledge gaps and evaluate learner progress.

Training Delivery Instructional Design Facilitation Coaching Learning Management Records Management Presentation Skills

Trainer

Nutun

Jan 2021 - Nov 2024 (3 years 10 months)

Delivered new-hire onboarding, compliance and systems training, developed learner-focused materials, tracked attendance and evaluations, and provided KPI performance coaching to enhance learning culture.

Onboarding Compliance Instructional Design PowerPoint Training Evaluation Coaching

Sales Agent

Talksure

Sep 2014 - Sep 2019 (5 years)

Conducted outbound sales of insurance, medical aid and financial products, handled medical claims support, captured customer data accurately and consistently met monthly sales targets.

Outbound Sales Insurance Sales Medical Aid Support Customer Data Entry Claims Handling Relationship Building

Customer Service Advisor

CCI

Apr 2013 - Jul 2014 (1 year 3 months)

Assisted customers with queries and escalations, was promoted to 2IC to support shift planning and provide team guidance, improving service continuity and issue resolution.