Open to opportunities

Johnson Shalang

@johnsonshalang

Message

Results-driven virtual sales consultant and customer-service professional.

South Africa

Message

What I'm looking for

I seek a customer-focused role where I can convert escalations into sales, mentor teams, produce customer-facing content, and continue professional development in a collaborative, results-driven environment.

I am a results-driven virtual sales consultant and customer-service professional with five years' experience across contact centre and face-to-face environments. I consistently convert escalations into sales, have led teams, produced radio content, and delivered over 800 hours of online English teaching with a 4.9/5 rating.

I excel at time management, communication, negotiation, and working under pressure, and I create customer-facing content, training materials, and reports that drive measurable outcomes. I am committed to continuous professional development and to delivering excellent service while supporting organisational growth.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Teacher First

Mar 2023 - Present (3 years 3 months)

Prepared and delivered lessons to improve reading, writing, and speaking skills, created educational content and assessments, and completed 800+ teaching hours with a 4.9/5 rating.

Lesson planning Curriculum Development Assessment Design Online Teaching Classroom Management Educational Content

Current

Virtual Sales Consultant

Current

Mukuru

Aug 2021 - Present (4 years 10 months)

Handled escalated customer queries, verified documentation for new accounts, and conducted outbound security checks; escalated 500+ insurance and loan inquiries that converted to sales and maintained expert product knowledge to drive revenue.

Customer Service Escalation Management Sales Outbound Calling Product Knowledge CRM Communication

Radio Producer & Presenter

UNISA Radio

Jun 2023 - Nov 2024 (1 year 5 months)

Produced and presented shows, proofread scripts, interviewed guests, managed social media engagement, and produced commercials and PSAs; one broadcast video achieved 476 impressions and 645 views.

Interviewing Audio Editing Content Production Public Speaking

Team Leader

IndlovuConnect

Aug 2019 - Apr 2021 (1 year 8 months)

Led agent teams, wrote scripts and FAQ manuals, produced promotional content, and conducted 1,500+ surveys for SAB clients to deliver actionable data and weekly performance reports.

Team Leadership Survey Reporting Social Media

Administrator

Ikamva Youth

Mar 2014 - Feb 2016 (1 year 11 months)

Edited manuals and minutes, organized a career expo for 160 learners and 30 exhibitors, wrote multilingual monthly newsletters and recruitment materials that aided recruitment of 470 learners.

Administration Event Coordination Content Writing Translation Stakeholder Engagement Recruitment Documentation