Open to opportunities

Johnson Shalang

@johnsonshalang

Message

Results-driven virtual sales consultant and customer-service professional.

South Africa

Message

What I'm looking for

I seek a customer-focused role where I can convert escalations into sales, mentor teams, produce customer-facing content, and continue professional development in a collaborative, results-driven environment.

I am a results-driven virtual sales consultant and customer-service professional with five years' experience across contact centre and face-to-face environments. I consistently convert escalations into sales, have led teams, produced radio content, and delivered over 800 hours of online English teaching with a 4.9/5 rating.

I excel at time management, communication, negotiation, and working under pressure, and I create customer-facing content, training materials, and reports that drive measurable outcomes. I am committed to continuous professional development and to delivering excellent service while supporting organisational growth.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Teacher First

Mar 2023 - Present (2 years 6 months)

Prepared and delivered lessons to improve reading, writing, and speaking skills, created educational content and assessments, and completed 800+ teaching hours with a 4.9/5 rating.

Lesson planning Curriculum Development Assessment Design Online Teaching Classroom Management Educational Content

Current

Virtual Sales Consultant

Current

Mukuru

Aug 2021 - Present (4 years 1 month)

Handled escalated customer queries, verified documentation for new accounts, and conducted outbound security checks; escalated 500+ insurance and loan inquiries that converted to sales and maintained expert product knowledge to drive revenue.

Customer Service Escalation Management Sales Outbound Calling Product Knowledge CRM Communication

Radio Producer & Presenter

UNISA Radio

Jun 2023 - Nov 2024 (1 year 5 months)

Produced and presented shows, proofread scripts, interviewed guests, managed social media engagement, and produced commercials and PSAs; one broadcast video achieved 476 impressions and 645 views.

Interviewing Audio Editing Content Production Public Speaking

Team Leader

IndlovuConnect

Aug 2019 - Apr 2021 (1 year 8 months)

Led agent teams, wrote scripts and FAQ manuals, produced promotional content, and conducted 1,500+ surveys for SAB clients to deliver actionable data and weekly performance reports.

Team Leadership Survey Reporting Social Media

Administrator

Ikamva Youth

Mar 2014 - Feb 2016 (1 year 11 months)

Edited manuals and minutes, organized a career expo for 160 learners and 30 exhibitors, wrote multilingual monthly newsletters and recruitment materials that aided recruitment of 470 learners.