Khay Sigula

I am a customer-focused training and communications specialist with strong communication, problem-solving, and organizational skills. I combine hands-on customer support experience with designing and delivering training programs that improve employee onboarding and performance.

In customer service roles I managed end-to-end ticket fulfillment using Zendesk, consistently meeting SLAs and achieving 98%+ on-time and accurate ticket delivery while preventing client escalations. I document processes, follow SOPs, and support cross-functional improvements to strengthen operational efficiency.

As a corporate training specialist I conducted weekly onboarding, managed LMS and training assets, gathered feedback, and produced performance reports to improve programs. I have designed and delivered departmental, operational, HR, wellness, and continuous education sessions to promote a culture of learning.

I also have experience assessing technical English and recruiting international educators, having conducted high-volume interviews and built candidate pipelines. I bring empathy, attention to detail, and a people-driven approach to roles that require clear communication and dependable execution.