Open to opportunities

Zandile Xaba

@zandilexaba

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Driven individual seeking to leverage diverse skills in a professional setting.

South Africa

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What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team that values collaboration and innovation.

I am a driven and passionate individual eager to leverage my diverse background and skills in a professional setting. With a strong foundation in education and customer service, I am excited to apply my knowledge and learn from experienced professionals. My commitment to excellence and continuous growth drives me to contribute positively to any team I join.

Currently, I work as an online ESL tutor, where I conduct lessons and tailor lesson plans to meet the unique needs of my students. My experience in customer service as a call center agent has equipped me with excellent communication skills and the ability to resolve issues efficiently. I thrive in collaborative environments and am dedicated to fostering positive relationships with students and colleagues alike.

Experience

Work history, roles, and key accomplishments

Online ESL Tutor

Preply

Mar 2024 - Present (1 year 5 months)

Conducted online lessons, teaching English language skills to students remotely via video conferencing platforms. Prepared and tailored lesson plans to meet individual students' needs and goals.

Lesson planning Video Conferencing Communication Skills

Online ESL Tutor

LiveXp

Jan 2023 - Present (2 years 7 months)

Taught English language skills to students remotely through online lessons and video conferencing. Provided clear explanations, examples, and feedback on grammar, vocabulary, pronunciation, and conversation skills.

Online Teaching Curriculum Development

Call Center Agent

Rewardsco Call Center

Jan 2007 - Present (18 years 7 months)

Provided prompt and courteous customer support via phone and email, resolving complaints and issues professionally. Managed customer transactions, including orders, returns, and payments.

Customer Service Call Center Operations Team Collaboration

Education

Degrees, certifications, and relevant coursework

Teachers Record

TEFL Certificate, English Language Teaching

2023 - 2023

Completed a TEFL certification program to gain expertise in teaching English as a foreign language. Focused on methodologies and practices for effective language instruction.

Abh Nursing College

Nursing Diploma, Nursing

2014 - 2015

Undertook a nursing program to acquire foundational knowledge and practical skills in healthcare. Gained experience in patient care and medical procedures.

Marklands Secondary School

Matric Certificate, General Studies

2011 - 2011

Completed secondary education with a focus on various subjects including English, Isizulu, Life Orientation, Life Sciences, Physical Sciences, and Engineering Graphics and Design. Developed a strong academic foundation across multiple disciplines.