Karishka Ramchunder

Design and implement customised lesson plans for English language learners, utilising interactive teaching methods to enhance learning. Boosted student engagement by 30% through structured lesson planning and gamified learning.

Led a high-performing team managing the RCS Portfolio, ensuring compliance with industry standards. Implemented KPI-driven monitoring, increasing productivity and service quality, contributing to multiple awards for the company.

Developed and refined Standard Operating Procedures for client onboarding, providing coaching on operational best practices and ensuring efficient documentation during internal handovers.

Handled high-volume customer inquiries, ensuring prompt resolution and satisfaction. Assisted customers with payment plans and coordinated with internal teams to streamline complaint resolution.

Processed and issued Certificates of Balance accurately while maintaining customer records and providing support for financial inquiries via phone and email.

Pursuing a Higher Certificate in Early Childhood Care and Education, focusing on Early Childhood Education and Teaching. This program includes hands-on experience in facilitating and managing literacy, numeracy, and life skills programmes.