Looking for a job

Michelle Sithole

@michellesithole

Customer operations professional with 3 years’ experience in customer support, QA, training and team leadership. Open to remote opportunities.

South Africa

Message

What I'm looking for

I’m looking for a remote customer operations, customer support, customer success, or quality assurance role where I can solve problems, improve customer experiences, support teams, and contribute to continuous improvement. I’m excited to grow with a company while delivering exceptional service.

I believe great customer experiences are built by great teams. Over the past 3 years, I’ve grown from Customer Service Representative to Team Manager, gaining experience in customer support, quality assurance, training, and operations. I enjoy solving problems, helping people develop, and improving processes. I’m now looking for a remote role where I can make a meaningful impact while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Team Manager

DashBPO

Jan 2025 - Apr 2026 (1 year 3 months)

Managed a team of 12–20 customer service agents across healthcare, insurance, and reservations. Coached agents, handled escalations, and monitored attendance, reporting, and operational performance to improve productivity and compliance.

Customer Service Team Coaching Performance Management Conflict Resolution Quality Assurance Compliance Time Management Customer Escalation

Trainer & Quality Analyst

DashBPO

Jan 2024 - Jan 2025 (1 year)

Facilitated onboarding and refresher training for customer support teams. Conducted quality evaluations with coaching and calibrations, created training guides/SOPs, and supported CRM adoption and continuous process improvement.

Training Facilitation Quality Assurance Compliance Team Coaching Customer Support Process Improvement

Customer Service Representative

DashBPO

Apr 2023 - Jan 2024 (9 months)

Handled inbound healthcare scheduling, insurance verification, billing, and reservation enquiries. Resolved customer issues while maintaining customer satisfaction and managed appointments and customer records in CRM systems.

Healthcare Scheduling Insurance Verification Billing Reservations CRM Systems

Cashier & Supervisor Assistant

Milky Lane

Jan 2020 - Jan 2023 (3 years)

Provided customer service in a busy retail environment. Supported store supervision, scheduling, daily operations, and cash handling while maintaining operational standards.

Customer Support Store Operations Scheduling Cash Handling Time Management