akhanya chole
@akhanyachole
Customer-focused trainer and senior customer service specialist with strong compliance and training expertise.
South AfricaWhat I'm looking for
I am a service-oriented customer service professional and trainer with extensive experience in insurance and telecom campaigns, coaching new hires, and designing interactive learning materials. I consistently deliver high-quality performance—earning multiple top-performer awards—and focus on compliance, data accuracy, and measurable performance improvements.
I thrive in high-volume, fast-paced environments and bring solid MS Office skills, strong communication, and analytical problem-solving to every role. I enjoy creating engaging training experiences, mentoring colleagues, and contributing to team success through dependable, service-driven work.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
WNS Global Services
Sep 2021 - Present (4 years 5 months)
Designed and delivered training for the Travelers Canada campaign while handling billing, payments, portal support and policy queries; improved new-hire performance through coaching, materials and data-driven interventions.
Customer Service Agent
Capita
Nov 2019 - Sep 2021 (1 year 10 months)
Resolved billing and technical support queries for the UK O2 campaign using first-time-right principles, provided floor support and conducted mentoring and coaching to improve team performance.
Language Consultant
iTutorGroup
Apr 2019 - Nov 2019 (7 months)
Taught English as a Foreign Language following provided lesson plans, facilitated lessons to ensure comprehension, managed student engagement and reported progress within set timeframes.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the Western Cape
Bachelor of Arts, Linguistics; Sociology; Psychology
2014 - 2016
Activities and societies: Programme Leader of Edu Drama at Gender Equity Unit UWC; captain of UWC Cassinga residence netball team; sub editor of school newspaper.
Enrolled in a Bachelor of Arts majoring in Linguistics, Sociology and Psychology; studies not completed due to financial restraints.
Worcester Gymnasium
Matric (National Senior Certificate), General Academic/Matric subjects
2009 - 2013
Activities and societies: Sub editor of school newspaper; extracurricular volunteer work and netball participation.
Completed secondary schooling with subjects including English Home Language, Afrikaans Additional Language, Maths Literacy, Accounting, Business Studies, CAT, Life Orientation and Dramatic Arts.
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring akhanya?
You can contact akhanya and 90k+ other talented remote workers on Himalayas.
Message akhanyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
