Nokuthula khanye
@nokuthulakhanye
Customer-focused training administrator and coach driving learner success and operational excellence.
South AfricaWhat I'm looking for
I am an approachable, results-driven training administrator and customer service professional with over a decade of experience in training facilitation, client relations, and high-volume operations. I have managed training logistics, designed learning content and assessments, coordinated onboarding, and maintained compliance-focused learner records while delivering excellent client service.
I have a strong background in coaching and mentoring, supervising teams, resolving escalations, and supporting sales and business development through outbound outreach and tailored solutions. My achievements include improving learner satisfaction and retention, supervising branch operations, and supporting performance improvement through quality monitoring and feedback.
Experience
Work history, roles, and key accomplishments
Training Administrator
Providing Skills Learning Academy
Jun 2022 - Apr 2025 (2 years 10 months)
Managed logistics and stakeholder communication for ODETDP training programs, created learning content and assessments, and maintained learner records to ensure compliance and high satisfaction.
Senior Customer Service Rep
Bidvest Car Rental
Mar 2010 - Feb 2018 (7 years 11 months)
Managed client reservations and branch operations, supervised and mentored junior staff, and resolved escalations to maintain service quality and operational accuracy.
Customer Service Agent
Vodacom Customer Care
Feb 2007 - Feb 2010 (3 years)
Delivered first-line technical support and handled high-volume customer queries, coached new hires, acted as stand-in team leader, and monitored call quality to improve performance.
Education
Degrees, certifications, and relevant coursework
Providing Skills Learning Academy
Generic Management (NQF Level 4), Generic Management
2024 - 2025
Completed a Generic Management qualification at Providing Skills Learning Academy (NQF Level 4) from February 2024 to February 2025.
Providing Skills Learning Academy
ODETDP (NQF Level 5), Occupationally Directed Education, Training and Development Practices
2021 - 2022
Completed an ODETDP qualification at Providing Skills Learning Academy (NQF Level 5) from March 2021 to May 2022.
Boksburg High School
Matric (Grade 12), General Education
Completed Matric (Grade 12) at Boksburg High School in December 2002.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Nokuthula?
You can contact Nokuthula and 90k+ other talented remote workers on Himalayas.
Message NokuthulaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
