Sarah Peterson

Provided excellent service throughout client visits, achieving high membership and Google Review capture. Used Zenoti and Aesthetix CRM to capture client data and support cross-sell and upsell strategies.

Strategically met with clients based on customer health scores, improving product utilization and uncovering cross-sell opportunities. Maintained an 80% renewal rate and conducted discovery calls and demonstrations.

Advised prospects on non-profit reporting and impact needs, leading to increased funding for clients and higher renewals. Devised account strategies and maintained a 3.5-4x revenue pipeline.

Acted as a trusted advisor, providing long-term insurance options and yearly policy reviews, leading to up-sells and renewals. Managed a small team of agents and collaborated on training and management metrics.

Provided high-touch customer service and coordinated support issues, meeting revenue goals. Collaborated with cross-functional teams to create training and management metrics.

Collaborated with internal teams, partners, and vendors to enhance customer experience and drive growth. Achieved 20% YoY account growth through outbound lead generation among SLED and local government organizations.

Used Learning Management Systems to facilitate student achievement, resulting in the highest ELA STAAR Readiness standards in 3 years. Advised students in state standard-based writing methods and collaborated with teachers, parents, and students.

Led a four-person team, ensuring TEKS-based education standards. Organized specialty planetarium events and grew social media presence, resulting in record turnouts.

Managed backstock and helped customers understand health and wellness products, guiding them to suitable decisions. Achieved high return customer rate.

Took and served guest requests efficiently, leading to repeat customers. Fulfilled cleaning and maintenance tasks and gained knowledge of drink preparation.

Attended to customer needs and questions, resulting in product upsell and cross-sell. Obtained extensive knowledge on vitamins and HBA products, becoming a top seller.

Bachelor of Arts in English from Texas State University, completed in 2016.