Open to opportunities

Daniel Pearlman

@danielpearlman

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Experienced Customer Success leader driving transformation and growth.

United States

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What I'm looking for

I am looking for a role in a dynamic organization that values growth, collaboration, and innovation.

With a decade of experience in SaaS Customer Success and Enablement, I have a proven track record of driving transformation within organizations and enhancing customer relationships. My role as Enablement Lead at LinkedIn allowed me to lead cross-functional teams in developing impactful training programs for over 500 customer success professionals, achieving a remarkable 90% completion rate and an 88% learner confidence score. I am passionate about empowering teams and have successfully improved manager coaching capabilities through bi-monthly workshops, resulting in a 90% average confidence score among participants.

Throughout my career, I have consistently focused on maximizing business impact and fostering growth. As a Senior Customer Success Manager for Global Accounts, I partnered with cross-functional teams to advise eight global customers, achieving 130% of my quota for FY21. My dedication to customer success was recognized when I was awarded the 2020 CSM Top Results Award, standing out among 85 peers. I am now seeking an opportunity to join an accelerating organization where I can leverage my skills to drive further success and growth.

Experience

Work history, roles, and key accomplishments

Enablement Lead, Customer Success

Feb 2021 - Apr 2024 (3 years 2 months)

Led cross-functional teams to develop training programs for a 500+ member Customer Success organization, achieving high completion and confidence rates. Improved coaching capabilities and reduced manager coaching time by 50%. Recognized for coaching and mentoring efforts.

Customer Success Training Development Coaching Change Management Digital Transformation Performance Metrics Stakeholder Engagement Onboarding Leadership CRM

Sr CSM, Global Accounts

May 2019 - Feb 2021 (1 year 9 months)

Managed relationships with 8 global customers, achieving 130% of revenue quota. Led change management initiatives and mentored new CSMs, recognized for outstanding performance with the CSM Top Results Award.

Account Management Revenue Change Management Digital Transformation Mentoring Customer Engagement Performance Metrics Coaching CRM

CSM, Mid-Market Accounts

Jan 2016 - Jan 2018 (2 years)

Managed the success of 200 mid-market accounts, operationalizing account prioritization strategies and advising sales leaders on customer success partnerships.

Account Management Customer Success Strategy Development Relationship Management Performance Metrics CRM Data Analysis Communication Team Collaboration

Customer Success Representative, SMB Accounts

Mar 2014 - Jan 2015 (10 months)

Managed the success of 175 SMB accounts, focusing on customer satisfaction and retention.

Customer Success Account Management Relationship Building Customer Retention Communication Problem Solving CRM Data Management Team Collaboration Reporting

Account Manager

Lifebooker

Apr 2013 - Jan 2014 (9 months)

Promoted from Customer Service to manage post-sale relationships and renewal processes for 200 accounts, enhancing customer satisfaction and retention.

Account Management Customer Service Relationship Management Sales Negotiation Communication Problem Solving CRM Customer Retention Data Analysis

Assistant Teacher

Saint Ann’s School

Jul 2012 - Mar 2013 (8 months)

Guided 20 second graders through emotional and interpersonal challenges, providing support and writing performance reviews to document progress.

Teaching Communication Performance Reviews Classroom Management Team Collaboration Problem Solving Mentoring Curriculum Development

Education

Degrees, certifications, and relevant coursework

Vassar College

Bachelor of Arts, Physics

2008 - 2012

Grade: Departmental Honors

Studied Physics with Departmental Honors, focusing on advanced concepts and applications in the field. Engaged in various projects and research that enhanced understanding of physical principles and their real-world implications.