Melani Zielinski
@melanizielinski
I manage high-volume client portfolios, resolve escalations, and improve retention through disciplined service operations.
United StatesWhat I'm looking for
I am a detail-oriented Account Manager and Customer Success professional with over 8 years of client-facing experience in high-volume, fast-paced environments. I hold a Bachelor of Business Administration in Management from The University of Texas at San Antonio. My core strengths center on managing statewide client portfolios, executing rapid ticket queue triage in enterprise CRMs, maintaining SLA compliance, and driving long-term client retention through structured process discipline and empathetic de-escalation.
While my recent experience spans account management and insurance operations, I am open to exploring new career paths and adjacent roles—such as Customer Success Manager, Operations Coordinator, Onboarding Specialist, or Support Operations—that leverage my transferable skill set.
Experience
Work history, roles, and key accomplishments
Account Executive
Acrisure
Mar 2025 - Present (1 year 5 months)
Account Executive at Acrisure, responsible for client management and business development.
Specialty Agent ll
Goosehead Insurance Agency
Aug 2023 - Mar 2025 (1 year 7 months)
Time Management
Employee Relations
Salesforce
Customer Service
Training and Development (HR)
De-escalation
Conflict Resolution
Property and Casualty Insurance
Account Management
Analytical Skills
Creative Problem Solving
Delegated tasks to employees strategically and assisted new partners' training by positively reinforcing successful performance and providing respectful coaching. Anticipated customers' needs through constant environment evaluation and customer cues, acting with integrity and honesty to promote Starbucks values.
Worked as a sales representative at Verizon Wireless, assisting customers with wireless products and services.
Education
Degrees, certifications, and relevant coursework
The University of Texas at San Antonio
Bachelor of Business Management, Business Management
2020 - 2022
Pursued a Bachelor of Business Management degree at The University of Texas at San Antonio from January 2020 to December 2022.
The University of Texas San Antonio
Bachelor of Business Administration, Management
2017 - 2022
Pursued a Bachelor of Business Administration in Management, gaining a strong foundation in business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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