Sara Deacy

Managed key account portfolios across the UK and Europe, driving platform adoption, contract extensions, and account health. Led onboarding, identified churn risks, and acted as Voice of the Customer to Product and Engineering teams.

Demonstrated and sold complex B2B software solutions to enterprise global accounts, building client networks and presenting proposals to C-suite buyers. Managed post-sale handoffs to ensure rapid customer setup and time-to-value.

Secured and expanded key public sector accounts, including signing a 9-project enterprise deal with Sunderland City Council. Diversified account portfolio across tier-1 enterprise developers and managed key stakeholder relationships.

Managed site-level digital software, operational access systems, and office administration for a £115M commercial development.

Managed a bespoke design and manufacturing business, overseeing commercial operations, direct B2C sales, supplier negotiations, and end-to-end client project delivery.

Delivered high-volume B2C sales and customer experience services across multiple brands including Holiday Extras, Low Cost Holidays, and LastMinute.com. Managed inbound sales pipelines, consistently hitting targets for sales margins, call conversions, and ancillary revenue.

Led compliance, risk mitigation, and stakeholder reporting on a $1.2B major infrastructure development.

Directed regional performance audits and community engagement across a large portfolio of commercial and public sector projects.

Coordinated project logistics, documentation, and operational administration on the £170M landmark Kings Cross urban regeneration project.

Earned the IEMA Associate Certificate in Environmental Management in 2010.

Grade: Distinction

Earned a Foundation Degree in Construction with Distinction in 2009.

Grade: Merit

Completed a Higher National Certificate in Construction with Merit in 2008.

Completed the first year of an undergraduate BA (Hons) in Architecture in 2005.