Judith Krijgsman

Lead and develop a team of 6 Account Executives across 10 markets in Benelux, DACH and the Nordics, driving performance, coaching and consistent execution. Own team onboarding and ramp-up, building structured plans and supporting new hires through a typical 2–3-month path to full productivity; onboarded 3 team members.

Led regional operations across Catalonia, Aragón and Andorra, later expanding to Galicia and Cantabria; managed a team of 8 and supported partner growth and retention. Developed a structured onboarding plan for new team members and contributed to the ClubRural acquisition integration.

Helped scale the Customer Success department from 3 to 6 people, mapping workflows and documenting processes through flowcharts to create clearer, more consistent ways of working. Introduced chatbots to improve support efficiency and built a structured onboarding plan for new team members.

Advised clients on optimising business processes and systems, translating commercial and operational needs into tailored solutions. Facilitated client workshops and supported implementation and adoption, aligning business requirements, processes and technology.

Led client implementations as project lead from kickoff to go-live, including requirements gathering, process mapping, technical setup, integrations and training. Delivered implementations for SMBs and larger organisations, typically within 1–3 months, followed by a structured handover to Customer Success.

Managed a portfolio of 10–15 clients, supporting platform adoption, engagement and retention through ongoing guidance and customer success initiatives.

Managed internal global rollout roadmaps for Payments, legal requirements and Pricing initiatives, including Parity, Genius and Preferred Program. Aligned scope, priorities and dependencies across 10–15 product teams, connecting product stakeholders with local business teams.

Progressed through three roles from Junior Account Manager to Senior Account Manager, supporting partner acquisition, market expansion and commercial performance. Managed a portfolio of approximately 600 hotel partners and later led 8 Account Managers responsible for around 2,000 partners; supported regional strategy, forecasting and performance reporting.

M.Sc. in Business Administration, including an exchange at Universidad Iberoamericana, Mexico City.

Exchange program during M.Sc. studies at University of Twente.

B.B.A. in Hotel Management.

Agile Project Manager Foundation certification.

Change Management Course.