Jorge del Toro Pérez

Managed a portfolio of 150+ EMEA restaurant accounts as the primary escalation point for contract disputes, termination requests, and billing queries. Drove upsell opportunities to reach 107% of revenue targets, and led data-driven QBRs using ROI and performance metrics while coordinating API integrations and delivering platform training to improve adoption and reduce churn risk.

Managed financial relationships with 700+ clients across English- and French-speaking markets, streamlining payment processes to improve collection efficiency by 28%. Coordinated account-level payment handling and reporting to support timely cash flow.

Led a team of 5 credit controllers managing British and Irish SME accounts and producing KPI reports for senior management. Improved team productivity by 34% through process and performance management.

Managed accounts receivable for clients across the UK, Germany, Belgium, Luxembourg, and Portugal, negotiating payment plans in English, French, and Spanish. Reduced overdue balances by 17% by driving disciplined collections and payment agreement follow-up.

Completed a Master’s Degree in International Business at Granada Chamber of Commerce (2013–2014).

Earned a BA in Applied European Languages at Liverpool John Moores University (2005–2010).

Completed a Maîtrise in LEA-Europe at Université de Provence, Aix-Marseille I (2005–2010).

Studied Licenciatura en Traducción e Interpretación (French) at Universidad de Granada (2005–2010).