At Twenix, I redesigned client onboarding through live-registration webinars, raising 15-day activation from around 30–40% to around 80%. The approach was adopted company-wide and is now managed by a dedicated team.
I also grew portfolio ARR from $900K to $1.1M with a proactive engagement cadence, and built an account-health system in HubSpot to prioritise more than 100 accounts by churn risk, renewal timing and adoption stage.
After working as an Account Executive at Twenix, where I delivered €530K in Q3 2025 (106% of quota), I’m returning to Customer Success with a sharper commercial perspective. I bring experience across onboarding, adoption, renewals and expansion, and have built customer feedback loops that helped Product prioritise and ship roadmap items.
