Javier Torres
@javiertorres1
I grow SaaS enterprise accounts through customer adoption, renewals, implementations, and strategic expansion.
SpainWhat I'm looking for
I'm currently growing a $5M ARR portfolio at BirchStreet Systems, advocating for customers, driving adoption goals and KPIs, and identifying product expansion opportunities across strategic enterprise accounts.
Previously at Sprinklr and Avature, I managed high-value customer portfolios, maintained 90–100% contract renewal rates, monitored account health, and coordinated stakeholders on complex customer projects. I use customer feedback, adoption data, and executive relationships to reduce risk and strengthen retention.
At ReviewPro, I supported EMEA and APAC customers through coaching, product usage analysis, upsell opportunities, and product-team initiatives. I also created customer case studies and worked with Sales on statements of work and project plans.
My background spans SaaS, hospitality, travel technology, and international client work in Barcelona, London, Taiwan, and Myanmar. At Palladium Hotel, I helped raise the hotel’s online score from 72% to 92% during the Covid pandemic.
Experience
Work history, roles, and key accomplishments
Key Account Manager
BirchStreet Systems
Nov 2024 - Present (1 year 10 months)
Act as a proactive customer advocate to achieve client adoption goals, KPIs, and product expansions. Manage a portfolio of high-value strategic accounts totaling $5M in ARR and lead global cross-functional implementation teams.
Education
Degrees, certifications, and relevant coursework
Cornell University
Master Certificate, Hospitality Management
Master Certificate in Hospitality Management from Cornell University.
TravelClick, Barcelona
Seminar, Revenue Management
Seminar of Revenue Management at TravelClick in Barcelona.
King's College London
Post-graduate, Events Management
Post-graduate in Events Management from King's College London.
University of Málaga
Bachelor's Degree, Tourism Management
Tourism Management Degree from the University of Málaga.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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