Enrico Montedoro

I’m a Customer Success leader with 16+ years of experience building and scaling Customer Success in B2B SaaS. I’m known for designing operating models, leading international teams, and partnering with Product, Sales, and channel partners to improve retention, expansion, and customer outcomes.

At Landbot, I progressed from CSM (2017) to CS Lead (2021) and Head of Customer Success (2022). I helped scale Customer Success across EMEA and LATAM, managing a portfolio of 350+ mid-market and enterprise customers representing 54% of company MRR.

I’ve driven measurable lifecycle impact: 105% Net Revenue Retention through retention programmes and renewal readiness, improved 30-day activation by 21%, and reduced time-to-value by 15% by redesigning onboarding into a standardised delivery framework across Product, Sales, Marketing, and Support.

I also build repeatable systems for growth—developing customer health and risk modeling to lift expansion revenue by 15%, standardising conversational AI delivery for consistent adoption, and creating executive dashboards for NRR, delivery, and customer health to align forecasting, prioritisation, and capacity planning. I’m passionate about applying AI to make Customer Success operations and customer experience smarter and more effective.