Open to opportunities

Egle Petrauskaite

@eglepetrauskaite

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Customer Success Manager with 9 years of project leadership experience.

Spain

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What I'm looking for

I seek a role in a dynamic company that values customer satisfaction and offers opportunities for professional growth.

With 9 years of proven expertise in leading projects and driving customer success for international companies, I excel in delivering exceptional results in fast-paced, global environments. My experience spans diverse industries, where I have built strong, trust-based relationships and acted as the primary point of contact for high-profile accounts.

As a Customer Success Manager, I have successfully stabilized accounts worth up to 120,000 EUR and implemented strategies that foster long-term satisfaction and growth. My keen ability to lead cross-functional teams and manage complex projects has enabled me to align customer goals with organizational strategies effectively. I am now looking to take on a senior role that drives both business success and customer excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

SameSystem

Oct 2021 - Nov 2024 (3 years 1 month)

Led customer success initiatives for the Baltics, Spain, and Portugal, ensuring client satisfaction and retention. Managed onboarding processes, conducted training sessions, and collaborated with cross-functional teams to enhance customer experience and product adoption.

Customer Relationship Management Onboarding Training Project Management Customer Feedback Analysis Strategic Planning Pro Product Adoption Upselling Technical Support

Client Account Manager

ADP

Jun 2021 - Sep 2021 (3 months)

Managed high-volume client portfolios within the European market, ensuring timely support and quality service. Acted as the lead point of contact for new client implementations and contributed to knowledge transfer projects.

Customer Support Data Reporting Communication Team Collaboration Problem Solving Documentation Process Improvement

Account Manager

Blu Selection

Sep 2019 - Feb 2021 (1 year 5 months)

Developed new market expansion strategies and managed client relationships for multiple accounts. Provided training support to junior employees and ensured superior client support through regular communication.

Business Development New Market Expansion Client Relationship Management Training Negotiation Communication Project Management Team Leadership Reporting

Account and Vendor Manager

TransPerfect

Jul 2014 - Jul 2019 (5 years)

Served as the main point of contact for US-based accounts, managing client queries and overseeing content localization projects. Led cross-selling initiatives and ensured quality delivery of services.

Account Management Client Communication Localization Cross Selling Quality Assurance Reporting Team Coordination Process Management

Project Consultant

NTU Strategic Development

Jul 2013 - Jan 2014 (6 months)

Collaborated on European Commission projects, assisting in project preparation and budgeting. Established contacts and organized meetings to build a consultant team for project bids.

Project Management Budgeting Team Collaboration Documentation Communication Networking Strategic Planning Research Proposal Writing

Team Leader

AIESEC

Apr 2013 - Jun 2013 (2 months)

Led a team for the Educational Traineeship Program, overseeing promotional material preparation and event organization. Enhanced communication strategies within the team.

Team Leadership Educational Event Organization Communication Project Management Training Marketing Strategic Planning

Assistant Account Manager

Idea Group Ltd.

Jul 2011 - Jul 2012 (1 year)

Coordinated daily operations of a production team, mediating between clients and creative teams to ensure project success. Managed administrative tasks and oversaw customer contests.

Team Coordination Client Management Project Management Event Management Communication Problem Solving Time Management Reporting Customer Engagement

Education

Degrees, certifications, and relevant coursework

Aalborg University

Master of Science, International Marketing

2012 - 2014

Studied International Marketing, focusing on global marketing strategies, consumer behavior, and market research methodologies.

ISM University

Bachelor of Science, Business Management and Administration

2007 - 2011

Pursued a degree in Business Management and Administration, covering essential business principles, management strategies, and administrative practices.