Looking for a job

Santiago Mejia Jimenez

@santiagomejiajimenez

I resolve high-volume client issues, coordinate operations, and deliver accurate reporting across international service environments.

United Kingdom

Message

What I'm looking for

I'm seeking an opportunity with a clear career path where I can grow professionally while contributing customer service, operations, reporting, and problem-resolution skills.

I've coordinated global tracking operations for VIP clients at Northcott Global Solutions, monitoring live cases, escalating security and medical incidents, and producing accurate operational reports. I also supported invoicing, payment follow-up, provider relations, customer service, and sales.

More recently, I've inspected vehicles, managed sensitive customer information, and supported legal-service clients at Winitlaw, including the full Spanish-speaking workflow. I resolve high volumes of client inquiries, liaise with attorneys, handle account decisions, and help train new team members.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Winitlaw

Jan 2025 - Aug 2025 (7 months)

Resolved client issues and inquiries while promoting attorney services focused on traffic and parking ticket disputes. Managed the entire Spanish-speaking client workflow and served as the primary point of contact for all cases in this segment.

Customer Support Bilingual English Spanish GDPR Compliance Case Management Training Communication Skills

Back Office Inspector

BPO Global Services

Jun 2020 - Dec 2024 (4 years 6 months)

Managed vehicle sales and conducted live, detailed inspections of vehicle status. Produced multiple daily inspection reports with focus on accuracy and compliance.

Vehicle Inspection Reporting Customer Service Confidentiality Compliance

Tracking Operation Executive

Northcott Global Solutions Ltd

Nov 2021 - Jun 2024 (2 years 7 months)

Coordinated global tracking operations for high value VIP clients, ensuring timely escalations and issue resolution. Provided real-time oversight for security and medical situations and managed high-volume international calls across varying time zones.

Operations Customer Service Escalation Management Real time Monitoring Communication Skills Reporting Risk Mitigation

Account Executive Assistant

Northcott Global Solutions Ltd

Managed financial reporting, pursued outstanding payments, and ensured on-time payments to service providers. Created and processed the majority of client invoices with accuracy and efficiency.

Financial Reporting Invoicing Accounts Receivable Payment Collections Vendor Management Communication Skills

Customer Service Representative

Northcott Global Solutions Ltd

Engaged with customers, used product knowledge to suggest solutions, and actively participated in sales to drive revenue growth. Demonstrated strong knowledge of company services and delivered clear explanations of service details.

Customer Service Sales Product Knowledge Communication Skills Problem Solving