Open to opportunities

Samantha Lynn

@samanthalynn1

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Experienced customer-service and administration professional with strong documentation skills.

United Kingdom

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What I'm looking for

I am seeking a customer-focused administrative or account role where I can apply strong documentation, CRM and invoicing skills within a collaborative, process-driven team.

I am an experienced customer service and administration professional with a strong background in client-facing roles, account management, and documentation. I consistently apply meticulous attention to detail and strong communication skills in fast-paced environments.

My recent roles include work in annuities new business at Aviva, plot-sale administration for a legal firm, and gas metering administration for a utilities provider. I routinely handle customer queries, draft legal documents, manage invoicing, and use CRM and Microsoft Office tools.

I bring proven experience with document and email management, proofreading, financial administration (including Sage and QuickBooks familiarity), and data handling. I have supported sales and design teams and created sales leads while managing client accounts.

I am studying a BSc (Hons) in Forensic and Criminal Investigation part-time and hold qualifications in copywriting and design for publishing. I seek to contribute reliability, strong prioritisation, and process-oriented support to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Aviva

Sep 2024 - Present (1 year)

First point of contact for customers, financial advisers and pension schemes in the annuities new business team; resolved queries on new annuity applications, tax, payments and vulnerability/fraud concerns while managing Outlook inbox communications.

Customer Service Pension Administration CRM Outlook)

New Build Administrator

Birketts LLP

Mar 2024 - Jul 2024 (4 months)

Provided administrative support to the housebuilder plot sale team, liaised with buyers' solicitors and developers, and drafted contracts, lease agreements and transfer deeds.

Microsoft Office CRM

Energy Operations Administrator

Utility Warehouse

Mar 2023 - Dec 2023 (9 months)

Supported gas metering administration by coordinating meter exchanges, liaising with suppliers and engineers, handling customer enquiries and updating records in in-house CRM, National Grid and XO Serve systems.

CRM Customer Support National Grid XO Serve Data Entry Phone Support

Customer Service Clerk

Adrian Flux

Oct 2022 - Mar 2023 (5 months)

Managed incoming customer calls, processed policy changes and payments, maintained accurate customer notes and facilitated inter-departmental communication via internal emails.

Policy Administration Payments Processing Data Entry Attention To Detail CRM

Commercial Account Manager

CMB Media

Jul 2022 - Oct 2022 (3 months)

Managed B2B client accounts for advert copy, handled invoicing and payment follow-ups, and generated sales leads to drive business growth in an international environment.

Account Management Invoicing B2B Client Relations

Creative Support Partner

Archant Ltd

Sep 2021 - Jul 2022 (10 months)

Operated on the proofs desk supporting design and sales teams, allocated design work, ensured materials met print deadlines and handled customer and sales enquiries via email and phone.

Proofreading Production Coordination Scheduling Adobe Creative Suite

Customer Representative

Reassure UK

Mar 2021 - Sep 2021 (6 months)

Worked within pension administration to process customer and adviser requests, collect and input customer information accurately into in-house systems to maintain data integrity.

Pension Administration Data Entry Customer Support CRM Phone Support

Test Center Administrator

Pearson VUE

Nov 2020 - Mar 2021 (4 months)

Administered test centre operations including candidate admission, invigilation, license checks and input of test results into systems while ensuring procedure compliance.

Test Administration Data Entry Compliance Systems