Arianna M

As an Online Specialist, I collaborated with remote teams to align on goals and provide high-quality customer support. I addressed inquiries, troubleshot issues, and ensured a positive user experience while managing difficult customer situations with professionalism.

In my role as Reputation Manager, I developed strategies to mitigate negative publicity and acted as an internal advocate for the company's reputation. I managed stakeholder communication and collaborated with legal teams to address copyright issues.

As Back Office Manager, I managed logistics exceptions, coordinated with finance to resolve payment discrepancies, and oversaw e-commerce operations. I led a team to enhance operational efficiency and ensure timely delivery across the region.

As a Customer Service Agent, I handled multilingual calls and managed email correspondence, ensuring high customer satisfaction. I processed warranty claims and resolved complaints efficiently, contributing to a consistent satisfaction rate of 96% or higher.