Open to opportunities

Adwoa Anyane

@adwoaanyane

Message

Detail-oriented professional with 4 years in customer service operations.

United Kingdom

Message

What I'm looking for

I am looking for a role in a creative and collaborative environment that offers opportunities for growth and development.

I am a highly organized and detail-oriented professional with 4 years of experience in customer service operations and administrative support. My expertise lies in managing schedules, handling communications, and ensuring efficient workflow coordination. I am known for my proactive attitude and problem-solving skills, which enable me to thrive in fast-paced environments.

In my recent role as an Administrator at Global Healthy HR, I successfully managed office supplies, assisted with onboarding new employees, and planned employee events. My previous experience as an Insurance Claims Handler at AXA Assistance allowed me to develop strong negotiation skills and a deep understanding of customer satisfaction. I have a proven track record of mentoring new team members and ensuring compliance with data protection regulations.

With a strong educational background in International Human Resource Management and Economics, I am eager to leverage my skills in an organization that values creativity, collaboration, and practical work environments.

Experience

Work history, roles, and key accomplishments

Current

Administrator

Current

Global Healthy HR

Jul 2022 - Present (3 years 2 months)

Ensured office supplies were restocked and equipment functioned properly. Assisted with onboarding new employees through orientation and training programs.

Office Management Employee Onboarding Event Planning General Inquiries Contract Management Google Suite

Current

Insurance Claims Handler

Current

AXA Assistance

Sep 2021 - Present (4 years)

Processed and monitored home emergency claims daily using CRM software, adhering to data protection rules. Negotiated settlements with claimants, ensuring policyholder and insurer interests were met.

Claims Processing CRM Software Data Protection Negotiation Customer Satisfaction Mentoring

Assistant Territory Supervisor

Unilever

Oct 2017 - Aug 2018 (10 months)

Successfully implemented projects to increase product distribution and sales tracking efficiency. Led a 5-member team to conduct market research, increasing sales by 20%.

Implementation Market Research Strategic Marketing Team Collaboration Problem Solving Resource Management

Intern

Ministry of Foreign Affairs and Regional Integration

Jun 2016 - Aug 2016 (2 months)

Carried out administrative and clerical tasks, including scanning, photocopying, and filing paperwork. Welcomed visitors and assisted with arranging venues for meetings, workshops, and conferences.

Administrative Support Clerical Event Coordination Communication