I’m looking for a healthy and happy work environment, where people are supportive and professional. I’d like to contribute and to help clients and colleagues and feel the respect that we’re more than cogs in a machine but we understand why we’re there.
AC
Looking for a job
Andrew Cameron
@andrewcameron
Greetings, I'm looking for the right fit. I'm comfortable adapting, learning, exchanging ideas and helping others. I look forward to meeting you.
GermanyWhat I'm looking for
Multilingual professional with extensive experience in client operations, financial customer support and administration across international environments, paired with a background in documentation, writing and editing. Proven track record managing high-volume workflows, content/language quality and onboarding.
Experience
Work history, roles, and key accomplishments
SG
Customer Service Specialist
Sitel Group
Oct 2022 - Dec 2022 (2 months)
Supported French-market customers on an investments platform as the sole agent, resolving enquiries accurately to maintain the client relationship with Raisin Bank. Covered other European markets too small for a dedicated team.
EG
Customer-Feedback Manager (French Team)
eKomi Holding GmbH
Oct 2015 - Sep 2021 (5 years 11 months)
Processed and quality-checked over 1000 customer reviews daily across French and European markets, maintaining high accuracy under volume pressure. Trained and onboarded five new hires and coordinated issue resolution with clients and partners.
DP
Desktop-Support Analyst
DPDHL
May 2014 - May 2015 (1 year)
Triaged French-market IT issues at first contact, resolving 75% directly and escalating only complex cases to specialists. Participated in learning opportunities in other departments and assisted with overflow from other markets.
JC
Copywriter
JigglyPig Comics
Wrote copy for a comics company.
FF
Translator and Bookkeeper
Fertilizantes de Occidente / FERTIMEX
Translated documents and managed bookkeeping for a regional distribution plant.
AU
Researcher
Anglia Ruskin University
Conducted research at a UK university.
LP
Writer/Editor and Marketing Agent
Leonardo & Francis Press
Wrote, edited, and marketed for a press.
UV
Treasurer (Spanish Course Union)
University of Victoria
Managed finances for the Spanish Course Union at the university.
SU
Data-Entry Clerk
St. John's College Library, Cambridge University
Performed data entry tasks at a university library.
BS
Collections Adjuster
Bank of Nova Scotia
Handled collections and adjustments for a bank.
JC
International-Marketing Consultant
JT Corporation
Provided international marketing consulting services.
DU
Non-Medical Assistant
Disability Resource Centre, Cambridge University
Provided non-medical assistance at a university disability resource centre.
Education
Degrees, certifications, and relevant coursework
University College Dublin
MSc, Computer Science
Pursued an MSc in Computer Science (Conversion) at University College Dublin.
CC
Cavendish College
BTEC, Creative Media Production
Completed a BTEC in Creative Media Production with a focus on Computer Animation at Cavendish College, London.
University of Victoria
BA, Classics and Hispanic Studies
Earned a BA with a double major in Classics and Hispanic Studies from the University of Victoria.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GermanyAuthorized to work in
United Kingdom
CanadaSalary expectations
30k+ EUR
Social media
Skills
Customer SupportClient ServicesCustomer OperationsCustomer Feedback ManagementCustomer Review Quality AssuranceCase ManagementIssue investigationIssue ResolutionEscalation ManagementCustomer Relationship ManagementCustomer OnboardingSOP ComplianceWorkflow CoordinationIT Help Desk SupportFinancial Customer Support
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