Yousuf Ali

Process NBRs for construction validity, manage inbox queries, and ensure updates in Force and CEMAR. Conduct conference calls and handle live DFE calls.

Act as the first point of contact for customers via phone and web chat services, handling billing inquiries and providing new insurance quotes. Utilize Salesforce for account updates and customer journey support.

Book appointments for Covid-19 Vaccine Passports, assist with general queries, and provide aftercare support. Verify documents for passport issuance.

Handle incoming calls, log tickets, and de-escalate customer concerns. Compile complaint reports and conduct analysis of received complaints.

Collect and record information using CRM software, interview traced contacts, and provide guidance on isolation procedures.

Log breakdown calls, locate customers, and manage fleet breakdowns while ensuring customer satisfaction.

Perform data entry on pay and bill systems, manage accounts reconciliation, and resolve queries within SLA.

Pick, package, and deliver items to customers while managing returns efficiently.

Log breakdown calls and manage fleet breakdowns while ensuring customer satisfaction.

Assist customers with banking inquiries, set up accounts, and manage complaints through effective communication.

Sort mail and manage boxes following manual handling procedures during the Christmas period.

Handle sales calls, arrange payments, and log complaints while coordinating delivery dates for products.

Provide IT support by logging tickets and resolving issues related to software and hardware.

Manage debit card inquiries related to fraud and disputes, providing advice and resolving complaints.

Support HR managers and employees with inquiries, data entry, and processing of payroll-related documents.