Alexander Knoche
@alexanderknoche
Customer-focused advisor transitioning from phone-based roles to back-office and operations.
United KingdomWhat I'm looking for
I am a motivated, customer-focused professional with proven experience as a Customer Service Advisor, skilled at handling enquiries, resolving issues with empathy, and maintaining high service standards under pressure.
I have worked across inbound and outbound contact roles, surveys, and account support, using multiple CRMs including Salesforce while meeting daily and monthly KPIs. I provide support in English and German and have experience with upselling, complaint handling, and managing departmental inboxes.
I am seeking to transition into offline or back-office positions where I can apply strong communication, organization, and problem-solving skills to support customers and the wider business through administrative and operational tasks.
Experience
Work history, roles, and key accomplishments
Energy Specialist
Sigma Connected
Nov 2023 - Present (2 years 3 months)
Handled 20–30 inbound and outbound customer interactions daily, managed departmental email inboxes, met daily and monthly KPIs, upsold smart meters, and resolved complaints to maintain high service standards.
Account Executive
InMoment
May 2023 - Jun 2023 (1 month)
Conducted customer surveys via outbound calls and worked across multiple CRM systems to collect feedback and support sample coordination during a short-term assignment.
Account Executive
Kudus Research
Apr 2023 - May 2023 (1 month)
Performed outbound customer calls to conduct surveys, managed responses across different CRM platforms, and supported sample handling during a one-month temp role.
Sales Account Executive
AKJ Associates
Jan 2023 - Apr 2023 (3 months)
Contacted international prospects for events, developed familiarity with cybersecurity topics, and used LinkedIn for outreach to generate opportunities.
OPServed as first point of contact for OpenTable clients via phone, chat, and email, created Salesforce cases, resolved software issues, and provided support in English and German with positive customer feedback.
Education
Degrees, certifications, and relevant coursework
GCSE
GCSE, General Secondary Education
2014 - 2014
Completed GCSE qualifications in 2014 in Bremen, demonstrating foundational secondary education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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