Hilda Carolina Pardo Quiroga
@hildacarolinapardoqu
Bilingual customer service and operations professional driving excellent customer experiences and process improvement.
United KingdomWhat I'm looking for
I am a bilingual (English/Spanish) customer service and operations professional with a Master's in Business with Digital Management and practical experience across customer support, logistics, and billing.
I consistently exceed targets by resolving diverse customer inquiries across channels, de-escalating disputes, and achieving first-contact resolution while maintaining a customer-centric approach.
My logistics and operations experience includes order fulfilment, inventory management across multiple e-commerce platforms, coordinating national and international shipping, and processing high-volume freight invoices with accuracy.
I bring strong technical proficiency in CRM/ESM tools, Salesforce, Microsoft Office (advanced Excel), and Google Workspace, paired with organization, problem-solving, and teamwork to improve processes and deliver measurable results.
Experience
Work history, roles, and key accomplishments
TGResolved multilingual customer inquiries via phone and email, consistently exceeding targets through first-contact resolution and effective de-escalation to maximize satisfaction.
Warehouse Logistics Coordinator
Cocoa Libre Ltd
Nov 2023 - Mar 2024 (4 months)
Managed order picking, packing and inventory across multiple e-commerce platforms and coordinated national and international shipping to meet delivery targets.
Sales Assistant (Summer)
Monkhouse
Jun 2023 - Sep 2023 (3 months)
Provided personalised uniform guidance and managed inventory and restocking to maintain product availability and customer satisfaction during a high-demand summer period.
Freight Billing Specialist
eShipping
Apr 2021 - Jan 2022 (9 months)
Processed approximately 1,800 monthly invoices for FTL and LTL shipments, audited shipment documentation and maintained customer records to support billing accuracy and collections.
Education
Degrees, certifications, and relevant coursework
UEUniversity of the West of England
Master of Science, Business with Digital Management
2022 - 2023
Grade: Merit
Completed a Master of Science in Business with Digital Management with merit, focusing on digital business strategies and management practices.
Santo Tomás University
Bachelor's Degree, International Business
2018 - 2022
Grade: Distinction
Earned a Bachelor's Degree in International Business with distinction, covering international trade, marketing, and business strategy.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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