Esther Rodrigues

Prepared comprehensive reports after each investigation for review by higher management. Monitored customer transactions to detect any abnormalities or discrepancies that could indicate fraudulent activity.

Handled incoming and outbound enquiries through various channels including calls, social media, and web chat. Processed payments and ensured compliance with Data Protection legislation.

Managed account-related queries including billing and tariffs for energy and telecom products. Resolved complex billing issues and served as the first point of contact for customer support.

Communicated with customers via phone, email, and social media, providing advice and support. Handled Data Subject Access Requests in line with GDPR and ICO regulations.

Answered telephone calls promptly and professionally, logging new calls onto the in-house system. Scheduled engineer appointments for repair of multiple printers/office devices.

Logged repairs and handled queries via calls and emails, maintaining accurate records. Ensured customer satisfaction by keeping clients informed and updated.

Provided customer service related to credit cards, handling billing cycles, payments, and complaints. Coordinated with internal departments to resolve issues.

Managed customer inquiries and resolved problems related to money transfers. Performed customer verifications and directed unresolved issues appropriately.

Conducted SWOT analysis to identify and document client issues, managing client requests by working with internal teams. Cultivated lasting relationships with clients to increase satisfaction.

Conducted telemarketing to various industries and updated databases, managing customer relationships. Drafted emails and proofread creative content.

Completed an online diploma focused on learning disabilities. Gained knowledge and skills related to supporting individuals with various learning challenges.

Obtained a Certificate of Higher Education in Vocational Arts. Developed practical skills and theoretical knowledge within the vocational arts field.

Completed secondary education, earning a certificate from the National Institute of Open Schooling. Acquired foundational knowledge across various subjects.