Sagar Kumar panda

Acted as the primary point of contact for new customer accounts, guiding them through onboarding, product setup, and resolving early-stage concerns. Provided cross-functional support by conducting training sessions and maintaining long-term relationships with customers to drive satisfaction and retention, resulting in 8% quarterly growth in revenue.

Oversaw the end-to-end onboarding and ongoing support of over 100 HNI client accounts, ensuring seamless SaaS-based account setup and client success. Spearheaded onboarding for HNI clients across geographies, contributing to a $7M increase in client AUM through personalized engagement and trust-building.

Configured operations success plans and sentiment analysis tools, enabling high client engagement and satisfaction. Utilized various CRM and data analysis tools (e.g., Hubspot, Zendesk, PowerBI) to manage customer issues, significantly reducing response time from 2-8 hours to 1 hour.

Addressed customer issues and queries on priority, providing real-time resolution over calls, social media, and chats. Maintained customer satisfaction with forward-thinking strategies and provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.

Completed a Master of Business Administration with a specialization in Marketing and Product Management. Gained expertise in market research, competitor analysis, and user feedback integration.

Obtained a Bachelor of Business Administration degree. Developed foundational knowledge in business principles and administration.